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Customer Service Agent

3 months ago


Warrington, Warrington, United Kingdom Marston Holding Limited Full time

Vacancy ID:

  • Town:
  • WARRINGTON
  • Closing Date:
  • 29May2023
  • Salary:
  • 10.62
Job Purpose - Enforcement of on and off street parking.

Ensuring that the regulations and policies governing parking enforcement are correctly carried out, in line with the Road Traffic Act 1991 & the Traffic Management Act 2004, the Manual for Parking Attendants, and the Council procedures and work instructions.

- To work 42.5 hours per week, Monday to Sunday, including bank holidays on a rota basis. - To work in accordance to Warrington Borough Council's code of conduct. Key Accountabilities - Will be required to patrol on foot around car parks and streets.

- Issue Penalty Charge notices [PCN's ] to vehicles contravening the Traffic Regulation Orders in accordance with the Traffic Management Act 2004 [decriminalised parking].

Checking handheld equipment to check for payments using Pay by Phone.

Record all details of the contravention, including conversations with members of the public, and lines and signs condition relating to the contravention within an issued pocket book.

Using the handheld computer to record all statutory details required, and to issue the PCN. Take digital photographs to provide further evidence of the vehicles contravention, and to assist in the challenge procedure.

- Staff the kiosk duty within pay on foot car parks; provide information to members of the public regards parking matters or other services within the council.

Ensure all procedures regardingkiosk duties are followed, pay on foot system monitoring, pay and display system monitoring. Actioning first line machine faults and passing onto the Technical Service Unit any information of system failures. Recording all technical faults for reporting purposes. Run reports when required. - Report all threatening behaviour or verbal abuse encountered when on patrol.

All details are to be included within an Incident Report and submitted to the Duty Supervisor or passed to the Parking Services Manager.

Details are also to be recorded in the pocket book.

- Unlock / lock lifts within car parks as required, unlock or secure as required other locations, car parks and park and ride sites.

- Patrol on foot or in vehicle as directed in allocated beat areas, checking lines and signs, and parking related equipment, reporting any faults or hazards encountered including discarded needles and persons rough sleeping within any car park.

Ensure the safety of yourself and the general public atall times. This can be in all weathers. - Ensure that any equipment issued for use is serviceable and maintained correctly. This includes parking operations vehicles, personal radios and safety equipment. Full uniform is to be worn atall times whilst on duty.

- Work in accordance with Warrington Borough Council's lone working policy - Responding to any emergency situations, recording all accidents and incidents accordingto procedure - Assisting with the evacuation procedure - Carry out site security patrols and other security duties as necessary - The role will also involve supporting the first line notice processing team, this is an NSL team that works within the parking services team at Warrington borough council.