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Claims Handler

4 months ago

Warrington, United Kingdom Connexus Group of Companies Full time

Job description

The Connexus Group has grown organically for over 25 years, providing high quality, 24/7 services to insurance companies, managing general agents, portfolio run-off businesses, fleet managers, motor manufacturers, corporate businesses and private clients.

We work with some of the world’s largest motor manufacturers and dealerships, supporting them with web support, accident aftercare, affinity insurance products and commercial fleet management.

Over the last 2 years, our group of companies has grown from 170 to 200+ staff and we have successfully opened a brand new business within the group, and expanded by more than doubling our customer base.

We invest heavily in training and development, which has contributed to retaining more than 95% of staff.

The Connexus Group of Companies are seeking experienced Motor FNOL Claims Handler to join our growing Broker and Insurer Teams in our offices in Warrington.

The role will be office based, but with the flexibility to work from home 1 day per week.

We are close to Warrington Bank Quay station (13 minute walk) and there is the option to obtain a season ticket if required to commute (T&C's apply)

**Main responsibility of the role**:
To handle motor claims on behalf of our Broker Claims Teams, for clients who require the reporting of motor vehicle incidents to their respective insurers.
Identify potential clients that would benefit from our in-house claims services, utilising liability assessment skills and assess individual client suitability.

**Key Accountabilities**:

- To provide a claims handling service by acting as first point of contact for clients
- Reporting and recording details of new motor incidents and submitting the FNOL to the clients relevant motor insurer and broker
- Liaising with insurers, repairers and other agents.
- Promotion of our in-house claims services to clients

**Duties**:

- Accept Telephone and FNOL claims from clients.
- Manage the FNOL process with the client to determine the most appropriate course of action.
- Understand the claims journey as to actions required
- Instruct repairers and service providers when required
- Manage the repair Process with the approved repair network where appropriate
- Initial liability assessment
- Undertake any other duties as necessary

**Skills required**:

- Clear confident telephone manner
- Strong communication & interpersonal skills
- Self motivated
- Show good emotional control and behaviour under pressure
- Remains positive and enthusiastic when dealing with difficult people
- Takes a proactive approach to solving people and customer problems
- Wants to make the customer feel valued
- Can identify the most appropriate solution to fit the situation
- Is confident when influencing others
- Attention to detail maintaining accuracy in data collection and management
- Knowledge of Proclaim is and advantage

**Regulatory Knowledge**
- Industry codes of practice
- Relevant legislative and regulatory requirements

**Personal Attributes**
- Team Player
- Excellent time management
- Professional appearance
- Excellent telephone manner

**Benefits**:

- Computing scheme
- Cycle to work scheme
- Life Assurance
- Staff referral scheme
- Employee of the month
- Discounted physiotherapy and sports massages in our sister company
- On site parking
- Dress for your day
- Free eye tests
- Flu Jab vouchers
- Free Bus pass for Warrington Centre Park
- Discounted gym membership
- Social events and staff functions
- Season tickets available (T&Cs apply)
- One day WFH per week
- 22 days per year annual leave plus bank holidays

Salary for this role is DOE

**Job Types**: Full-time, Part-time or on a Zero hours contract

**Job Types**: Full-time, Part-time, Zero hours contract

**Benefits**:

- Cycle to work scheme
- Free parking
- Gym membership
- Life insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- WARRINGTON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Claims Processing: 1 year (required)

Work Location: One location