Customer Service Advisor
4 days ago
Reed are recruiting on behalf of a local housing association; great opportunities have become available for Property Advisors to join the Customer Service team.
The local Housing Association, place Tenants wellbeing at the heart of everything they do
You will be required to have strong administration skills for this role, paired with strong Contact Centre or Customer Service experience as you could potentially be dealing with emergency situations and dealing with Vulnerable members of the public.
You will be responsible for all interactions throughout the customer journey, including handling all contacts in a courteous manner, taking ownership of queries when appropriate and ensuring the customer is given the correct advice, in order to meet personaland business objectives for Customer Services.
Key Responsibilities:
- Provide an efficient, courteous service to our internal and external customers during every interaction they have with us.
- Deal with any customer that has any reason to be dissatisfied with an empathetic approach and help resolve their query and create a positive outcome.
- Work collaboratively with colleagues in Customer Service Centre, and other teams across the business to improve service effectiveness and support positive customer and team interactions.
- Support the delivery of all administrative tasks to support housing asset management services and follow approved processes and use of IT systems.
- GCSE or equivalent in English language
- Understand the housing sector and social responsibilities of landlords
- Previous experience of working within a customer service / contact centre environment
- Experience of consistently delivering against a set of customer service targets: Quality, Compliance, Productivity, Service Level and Customer Resolution.
- Ability to explain complex information in a professional manner with a diverse customer group
- Experience of working in a fast-paced environment when dealing with emotional, difficult or distressed people
This is a temporary to permanent contract. You will be working to Monday - Friday, however, you will be required to work a Saturday or Sunday 6 hours no more than 1 in 4 weeks. You will be on a rota to work 12-8pm for the week working from home again nomore than 1 in 4 weeks.
Your Benefits:
- Free onsite parking
- Access to wellbeing rooms
- Access to onsite Cafe
- Access to Reeds Reward Hub where you can benefit from multiple discounts
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