Customer Service Team Leader
2 days ago
**Customer Service Team Leader**
**Are you passionate, inspirational Customer Service Team Leader who can inspire & lead a telesales team to deliver breakthrough results?**
**Do you strive to be the best you can be and ensure the customer is at the very heart of everything you and your team do?**
**Do you have a charismatic, authentic, coaching leadership style consistently striving to deliver the highest levels of service and standards through your teams?**
Purity Brewing Company is an award-winning brewery that has that has sustainability and its customers at the very heart of everything that they do
Based on a working farm in the heart of the beautiful Warwickshire countryside, Purity is committed to brewing beer with a conscience. Their brewery practices are designed to be environmentally friendly and in the case of our wetland system, environmentallyenriching.
**What does the role involve?**
- The focus for the Customer Service Team leader is to support and provide high impact coaching for the Telesales and telephone Account Teams.
- You will be responsible for management of order capture through telesales including inbound, outbound and e-orders as well as managing the Teams resource to cover peak times of customer activity
- As the Customer Service team leader, you will develop and coach your team in proactive prospect sales calling - improving direct selling and cross-selling skills
- The Customer Service Team Leader will be responsible for the CRM system driving opportunities and performance of Telesales and Field Sales Team
- The Customer Service Team leader will support the marketing of Purity Events & Tours, as well as support retail shop at Brewery including - stocking, selling and dispatch of click & collect orders
- We are looking for a true champion of the brand, someone that will challenge the status quo and think 'outside of the box’ to support your businesses to thrive.
**What qualities will you need to be successful?**
- As the Customer Service Team Leader, you must be high energy passionate about people, customer centric and lead with an authentic coaching style.
- We are looking for a real TEAM player with a 'can do’ attitude and a collaborative, supportive leadership style.
- You will need to be well organised, structured in your approach, adaptable to change and be able to thrive in a fast-paced environment.
- The customer Service Team Leader will be commercially focused with excellent oral and written communication skills.
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