Property Claims Advisor

5 months ago

Oldham, United Kingdom Bridge of Hope Full time

** Property Claims Advisor**

**Salary**:£25,600

**Location**: Oldham, Manchester - Hybrid working after probation.

**Shift**: 40hr working week ( Monday
- Friday 9am-5:30pm - No weekends)
- must have experience... specifically in drainage/underground services is always preferable

Responsible for the daily management of Property Claims, ensuring client retention and service
excellence, whilst building strong relationships with all stakeholders.

Responsible handling property claims, ensuring that claims are always handled in line with
service delivery and company and client requirements and ensuring that:

- technical decisions are undertaken accurately and effectively in respect of policy liability
- legislative and property damage industry best practice and protocols are met.
- quantum decisions and negotiations are concluded accurately

**KEY RESPONSIBILITIES**
- Proactively handle claims from claim notification through to settlement
- Liaise with clients, policyholders, and contractors to gather information, provide updates, and manage expectations to ensure a smooth customer journey
- Ensure the prompt appointment of relevant network contractors to each claim
- Provide complete and accurate information to contractors to enable them to respond in line with our requirements
- Demonstrate empathy and understanding when liaising with policyholders
- Deal with incoming enquiries from clients, insurers and other third parties in a professional and timely manner
- Endeavour to constantly improve processes and procedures
- Act as a contributing member of the team and undertake such other duties as reasonably required
- Gather and process information to support the effective assessment of claims
- Ensure any technical referrals required contain all relevant information and recommendations
- Use knowledge to review and interpret site specific data, information, and images to make decisions on policy liability, approve estimates and scopes of work, repudiate claims, amend scopes of work and challenge contractors reports and estimates
- Work with contractors to find the most effective solutions to practical property damage
- issues
- Create accurate and presentable reports for submission to insurers for consideration of
- policy liability
- Liaise with contractors in respect of best methods of scheduling and completing works on site
- Deal with incoming enquiries from clients, insurers and other third parties in a professional and timely manner
- Ensure full compliance with all relevant regulation and legislation, including, but not limited to, Data Protection law, Health, and Safety legislation and FCA regulations.

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

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