Hardware Support Specialist

3 weeks ago


Bedford, United Kingdom Service Express Full time

A fantastic opportunity has arisen here at Service Express We are seeking a **Hardware Support Specialist** to join our forward thinking employee focused organisation. This role can be a remote role.

This is a full time **hybrid/remote** position, where you will be working as part of a small team to provide support to Service Express customers, engineers, and internal staff. A technical point of escalation who is technically proficient ofa variety of multi-vendor products.

**What you will get**:

- Up to £55k basic salary + 15% Bonus
- Remote/Hybrid working opportunity
- Car Allowance **OR** excellent choice of Electrical Vehicle (EV) including Tesla, Audi, Polestar
- Lifestyle Benefits, Employee Assistance Programme, Life assurance, Private Medical Insurance.
- Paid volunteer hours.
- A Collaborative company that focuses on providing our employees and customers through the best experience.
- Be a part of an award-winning culture

**What you will do**:

- To ensure that notes are added to all high priority calls being handled by you in a timely manner.
- To ensure that all relevant technical information is circulated within the technical support team and field engineers when necessary.
- Provide technical pre sales support to the Service Express sales team when required
- To train and impart your technical knowledge and skills to Service Express engineers and customers
- Be prepared to travel to site to assist engineers on escalations.
- To participate in the Tech Support Standby rota.
- Install hardware upgrades and new systems in our DC’s if required.
- Perform site audits and surveys to ensure customers installed equipment and features match SE inventory.
- OS upgrade support
- Disaster recovery support

**What you will bring**:

- iSeries / AS400 Hardware
- SAN Oracle server & storage hardware
- EMC storage
- NetApp
- X86 hardware support capability
- Tape & library storage systems including IBM, HPE & Dell.
- SAN hardware troubleshooting and service support with the ability to review and analyse logs.
- Experience managing third party sub-contractor suppliers
- Mainframe experience.

If you are interested, do get in touch straight away


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