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Customer Support Specialist

5 months ago

Bedford, United Kingdom Quotevine Full time

We are seeking a dynamic and motivated individual to join our team as a Customer Support Specialist.

In this role, you will play a crucial part in ensuring our customers' success by answering their queries quickly and accurately, and providing exceptional guidance for use of our platform.

**ABOUT US**:
We are a market-leading fintech providing SaaS based lending, leasing and financing products for asset and automotive finance businesses.

We believe in change for good, because being future-ready means making lives better. This runs through every aspect of our business and culture, as we strive to give finance businesses the tools and technology they need to thrive.

**Job purpose & responsibilities**:
Fired up with enthusiasm for amazing customer service, you are ready to become part of a team who are committed to serving their customers with top-quality solutions and excellent service. You will be responsible for supporting the customer success and product teams.

**What's in your day-to-day**:

- Answering customer support tickets/live chat and liaising with customers
- Creating and managing customer documentation on our custom platform
- Writing online user guides
- Participating in customer success meetings (both remotely and on customer site)
- Other duties and projects as assigned

Most importantly, you will be partly responsible for maintaining our excellent reputation. We are a young company so you will need to be ambitious, flexible, trustworthy, hungry for success and a self-starter.

In return we will give you great tools, a relaxed working environment and exposure to a wide range of experiences which will allow you to develop the skills necessary for a successful career with us. We will give you the chance to become a key member of the organisation and if expectations are consistently met, you can look forward to flexible career development in a number of possible avenues.

**Essential requirements**:

- An aptitude for and a belief in the importance of customer service
- Excellent written communication
- Excellent verbal communication
- 5 GCSEs grade A*(8-9) - C(5) or equivalent
- Self-starter
- Intellectually curious
- IT literacy

**Desirable**:

- Experience of financial services
- Full UK driving licence

**Bonus points for**:

- Experience in a software support role

**BENEFITS**:

- Competitive salary
- Pension with NEST
- 32 days paid holiday
- Hybrid working environment (after probationary period)
- MacBook and Airpods Pro, plus any other equipment you need for effective home working.
- £1000 pa training budget
- Quarterly company socials