Network Support Specialist
4 weeks ago
**Network Support Specialist**
Our client is an MSP (Managed Service Provider) company, based in Bedford and have a vast number of different clients, ranging from 1-2 people setups to 100s, with a diverse range of needs and requirements. Our technicians are multi-skilled to be able toprovide exceptional proactive and responsive support with an understanding of each client's unique requirements.
Description:
Already working in a Network Support role, you will be proficient in providing support and technical expertise relating to the set-up, connectivity, maintenance and security of networks both remotely and on-site. You will work alongside the Support teamdelivering exceptional customer service playing an integral role with the progression and effective resolution of all support requests, whilst ensuring accurate responses and resolutions and adhering to the company's agreed service levels. You will also beresponsible for taking ownership of issues and ensuring the customers’ expectations and both set, met and exceeded.
What we are looking for:
You will be experienced in network support, with at least 2 years commercial experience. Excellent knowledge of Cisco networks and firewall security. Ideally you will have previously worked in a similar environment, network management skills and monitoringtools are essential. Certifications such as MCP, CCNA, CCNP and CompTIA would also be desirable.
Our expectations:
- Ability to work under pressure, managing and prioritising your workload whilst ensuring any deadlines are met. - Great telephone manner and good interpersonal skills with the ability to build a rapport with clients and other team members alike. - Havea flexible and positive working attitude - To be reliable and honest - Demonstrate excellent organisational skills - Willing to provide assistance to the support team - Proactive and logical approach - Ability to form relationships with peers and clients inorder to understand client’s needs, concerns and requirements. - Ability to work well within a team, supporting other team members - Willingness to learn new skills and gain relevant accreditation's - UK driving license with no more than 3 penalty points.
**Benefits**:
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