Specialist Support Officer

1 month ago

Bedford Bedfordshire, United Kingdom The Riverside Group Full time €28,313

Job Title: Specialist Support Officer
Contract Type: Permanent
Working Hours: Full time 37.Working Pattern: 4 week rolling rota working Monday – Sunday between 8am and 8pm, including alternate weekends
The difference you will make as a Specialist Support Officer
We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement. You will be working from one of our supported services providing support to our customers in a variety of ways. 
Providing a comprehensive support planning service to customers in line with the department’s policies, procedures and approach
Participating in cross-service initiatives & projects in relation to their specialist area (i.e. organisational training, reflective case management, WOW projects, peer support groups, etc.) 
Using SMART goal planning to provide needs led holistic support
Knowledge of evidence based specialist interventions appropriate for mental health and community settings. 
Experience of undertaking customer assessments, support planning and key-working with a clear outcome focus 
Knowledge about recovery model, peer support and coproduction procedures.
Experience working in community settings therapeutically, including assessments, designing interventions and demonstrating outcomes. 
Ability to react to crisis situations in a calm effective way. 
Ability to communicate effectively in writing including the preparation of letters reports & file notes 
Understanding of safeguarding procedures for children and adults
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Competitive pay & generous pension 
~28 days holidays plus bank holidays 
~ Flexible working options available
~ Our Mental Health team is vital to helping us deliver on this vision. We work to transform the life experience of people with mental health support needs. The support we provide is delivered in a range of settings (like supported housing, assessment centres and outreach) and our customers’ support needs can include psychosis, forensic and personality disorders.
We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement. Diversity and Inclusion at Riverside:  
At Riverside, we value diversity in all its forms. Service Provision
Disseminate & advise the local & wider team on changes to best practice & new legislation in regard to their specialist area (i.e. amendments on ethical frameworks, new research findings and publications, change on procedures and shared best practice)
Participate in cross-service initiatives & projects in relation to their specialist area (i.e. organisational training, reflective case management, WOW projects, peer support groups, etc.)
Work on a rota basis, including out of office hours and sleep ins where necessary
Comply with all relevant policies & procedures, including but not limited to:

Customer Care
Equality & Diversity
Use SMART goal planning to provide needs led holistic support
Where required, administer medication & carry out duty shifts
Ensure that the service complies with Riverside's standing orders & financial regulations
Adhere to Riverside’s confidentiality policies.
Customer Support
Provide a comprehensive support planning service to customers in line with the department’s policies, procedures and approach
Ensure customers are fully informed of their rights and responsibilities regarding the service, and are enabled and empowered to get involved in the running of the service through consultation and participation
Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies including on the MPs IT system
Support customers to develop the necessary skills to live independently, and to access training, education and work
Level 3 Diploma, or willingness to work towards it (CQC Registered services)
Understanding of safeguarding children and adults
Knowledge of evidence-based specialist interventions appropriate for community settings
Knowledge about recovery model, peer support and coproduction procedures.
Demonstrable experience of working with vulnerable adults
Experience of undertaking customer assessments, support planning and key-working with a clear outcome focus
Experience working in community settings therapeutically, including assessments, designing interventions and demonstrating outcomes
Experience of promoting Equality & Diversity
Ability to communicate effectively in writing including the preparation of reports & file notes
IT skills including use of Microsoft packages such as Word
Ability to provide regular monitoring information as required
Ability to react to crisis situations in a calm effective way
Experience designing and providing training
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