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Contact Centre Advisor

5 months ago

Northallerton, United Kingdom Broadacres Housing Association Ltd Full time

Do you care passionately about providing excellent customer service?

We have an exciting new opportunity for a Contact Centre Advisor to join us to provide information to our customers through our multi-channel support system.

At Broadacres we rely on our people to make the biggest impact on our communities. If you enjoy variety and working with customers to ensure they receive a great customer experience, then you're right for us

We are looking for a positive and proactive team player to help our customers with queries relating to repairs, rent enquiries, ASB complaints and sales to name a few. As you will be the first point of contact for our customers you will be responsible for providing a friendly and professional service to everyone that you speak to.

**What do you need to have?**
- Experience of working within a Customer Service or Call Centre environment
- Good organisational and problem-solving skills and the ability to prioritise.
- The ability to communicate clearly and concisely (verbally and written) plus a good telephone manner.
- Ability to listen and deal sympathetically with customers who may be distressed, agitated, confused, irate and those with special needs.

**What we can offer in return**:

- A competitive salary and annual leave entitlement
- Extra day of annual leave for birthdays totalling 32 (inc. bank holidays) pro rata. Annual leave also increases for every year of service up to 5 years totalling 37 days (inc bank hols)
- Defined Benefit Pension Scheme
- Salary sacrifice schemes including dental insurance, cycle to work and eco-friendly cars
- Potential for overtime