Customer Service Assistant

7 months ago


Gateshead, United Kingdom Namco Funscape Full time

_**Due to Gambling and Licensing Laws applicants must be over the age of 18**_

MAIN DUTIES INCLUDE

Below is a list of the types of duties that are associated with your role, please note that this list is a guide and not a definitive list of duties.
- Work on all the sites departments as required i.e. bowling reception, lanes, soft play, prize shop, kitchen, bar, Adult Gaming Centre, etc.
- Preparing and cooking food following food safety standards.
- Promote the sites facilities, offers, membership schemes etc. to potential new and existing customers using the following methods; over the phone, handing out pos material.
- Carry out cleaning duties as instructed.
- Ensure that all transactions are dealt with correctly and that any errors are reported to management.
- Ensure the correct handling of both cash and token floats at all times as trained.
- Operate any of the site attractions as required and trained.
- Carry out replenishment tasks i.e. re-stocking bar, soft play and the prize shop etc.
- Receiving deliveries.
- Provide onward training to other employees.

RESPONSIBILITES

Below is a list of the types of responsibilities that are associated with your role, please note that this list is a guide and not a definitive list.
- Carry out all duties as trained.
- Follow all policies and procedures as trained.
- Ensure all paperwork that you are responsible for is correctly completed.
- Adhere to all Health and Safety legislation at all times.
- Adhere to all Food and Hygiene legislation at all times.
- To report any incidents to management straight away.
- Ensure all back office areas are secure at all times.
- You must be clean and tidy at all times in your appearance.
- Develop a good working relationship between your colleagues and managers.

Opening hours 10am -11pm every day. All full time and part time employees must be fully flexible to work between the Hours of 9:30am and 11:30pm. Part time employees must be a available to work both Saturday and Sunday as a minimum. All applicants must be over 18.

**Job Types**: Part-time, Permanent

**Salary**: £9.50-£10.50 per hour

**Benefits**:

- Discounted or free food
- Employee discount

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Gateshead, NE11 9XY: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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