Housing Advisor

3 weeks ago

West London, United Kingdom MMP Consultancy Full time

A fantastic opportunity has arisen for a Housing Advisor (Homelessness Assessment Officer) to join a public sector on a temporary contract based in West London.

To provide an excellent service to all residents and customers who present, apply, or are referred to the service by offering high standards of customer care at all times, acting with integrity and courtesy and adhering to service and corporate standards.

**Responsibilities**:

- The post holder will work flexibly across all access channels and locations as required to
- meet the needs of applicants and to ensure the efficient and effective running of the service
- Ensure that all set performance targets are met or exceeded, and where they are not, to work with team leaders and managers to take steps to quickly improve performance
- Carry out full housing options interviews with all applicants who are homeless or threatened with homelessness in a person-centred way, including carrying out enquiries into applicants' circumstances, checking and verifying documents and visiting as appropriate, maximising prevention opportunities, creating and updating Personal Housing Plans, providing advice and appropriate assistance to enable applicants to remain in existing accommodation to source alternative accommodation
- Work in partnership with a wide range of internal and external partners by making onward referrals, initiating or attending meetings / case conferences etc as appropriate
- Carry out detailed affordability assessments, give advice on the availability of suitable and affordable accommodation, and to assist qualifying applicants access such accommodation.

Skills Required:

- The ability to work within a complex system and find simple solutions and outcomes that deliver real change.
- You must be unequivocal in your commitment and drive for outstanding service delivery. Both in terms of the quality of products and work delivered as well as the achievement of objectives. You can demonstrate how your overall contribution to the organisation and service delivers to our organisational aims and objectives.
- Commitment to provide excellent service to all customers, clients and residents who will use the service.
- Offer high standards of customer care at all times and meet corporate standards in the provision of a responsive and customer-focussed service.
- Able to work effectively as a member of a team and to contribute to policy development and partnership arrangements.
- Able to demonstrate strong communication skills, both in writing and verbally, understanding how messages need to be adapted to reflect the audience or recipient.
- Able to demonstrate strong investigation skills, understanding how a robust and evidence-based approach is required to support good decision making.
- Able to demonstrate good administrative and organisational skills, especially in the context record keeping and case management.

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