Marketing Operations Manager

4 weeks ago

Shifnal, United Kingdom Insynth Marketing Ltd Full time

We’re looking for a driven, experienced and goal-orientated **Marketing Operations Manager** to join our team in Shifnal, Shropshire

**Marketing Operations Manager
Shifnal, Shropshire TF11 8BB**
- **Full Time, Permanent**:

- **£45,000 - £48,000 per annum**:

- **Hybrid Working (Post Onboarding)**

**Please Note: Applicants must be authorised to work in the UK**

Insynth is an agile and data-driven marketing consultancy & agency, powering the modernisation of sales and marketing in the construction sector.

Through partnerships with some of the biggest industry names and software platforms, Insynth transforms customer journeys into a 5* customer experiences.

**A little bit about theMarketing Operations Managerposition**

Reporting to the Founder & CEO, the Marketing Operations Manager is central to ensuring client projects and campaigns are delivered on-time, on budget and deliver the expected results.

The role is a technical and analytical position, rather than a creative one.

**Here are the main areas of the role**:

- Project Management_
- Translate campaign plans and project brief into clear actionable delivery plans.
- Distribute and clearly communicate project/campaign plans to the delivery teams
- Ensure key milestones are reached on time and on budget.
- Manage the budget for commercial operations.
- Account Management_
- Check campaign plans align with client expectations pre-kick off.
- Ensure regular and effective client communication on campaign progress.
- Manage scope creep and ensure any additional costs are approved prior to delivery.
- Feedback client insights to the wider team for action.
- Monitor customer satisfaction and service levels to ensure standards are being met.
- Flag client success or concerns to Leadership.
- Lead client onboarding to create an exceptional first impression.
- Process Optimisation_
- Develop and implement strategic plans to improve performance.
- Review and update existing processes.
- Design and create new operating processes.
- Ensure campaigns and projects follow standard processes and meet quality standards.
- Hold internal and external campaign and project reviews to identify improvement opportunities.
- Feedback campaign and project information to sales and marketing to guide pricing and strategy.
- Systems Management_
- Manage and develop marketing technology systems and integrations to deliver successful campaigns and projects.
- Optimise and audit existing systems to a create an end-to-end solutions
- Support system adoption, data collection and use compliance to ensure the accuracy of key business metrics.
- Team Leadership_
- Determine staffing needs based on workload requirements and recruit, hire, onboard and train staff and external support accordingly.Lead the ongoing management of employee welfare, development and motivation.
- Educate the marketing team on technology processes and best practices.
- Mentor individuals from your delivery teams.
- Produce weekly and monthly management reports and the occasional ad-hoc one too.As part of the Leadership Team, you’ll attend regular management meetings.

**It’s likely you have**
- A BA/BSc (or higher) in Business Management, Business Administration or similar.
- Extensive (multi-year) experience in senior marketing roles, project management or account management.
- Knowledge of modern CRM solutions and project management platforms, including HubSpot, ClickUp, EverHour, Slack and others.
- Outstanding project management and organisation skills.
- Impressive communication skills.
- A results-focused mindset.
- Confidence with numbers, financial reports and analysing data.
- Proven track record of gaining and maintaining the trust of your clients, team, peers, partners and Leadership.
- Inquisitiveness and problem solver skills.
- A sense of perspective: You know what it’s like to work in a scaling company and love the vibe (and sometimes chaos).

**As part of the Insynth team you will benefit from**:

- Pension
- Comprehensive Private Health Care Scheme
- Profit Share Bonus
- Referral Scheme Bonuses
- Employee Share Options
- Hybrid Working
- Generous Holidays (24 days + stats)
- 4-week paid sabbatical after 5 years’ service
- Free on-site parking
- Company events
- Clear career development programme
- World class training
- Team trips to international conferences
- Free Tea/Coffee/biscuits and sometimes cake

If you have the skills and experience required for this position, click “apply” today.

**You must be authorised to work in the UK. No agencies please.**

Other suitable skills and experience includes Marketing, Communications, Operations, Data Analyst, Business Management, Business Administration

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