Receptionist/clerical Officer
2 weeks ago
An opportunity has arisen within the Adult Audiology Admin team for two full time Receptionist/Clerical officers.
We support the Patients and Audiologists across ten sites to facilitate the smooth running of the patient journey by ensuring that co-ordinated administrative processes revolve around the patient and their individual needs.
Our clinics run Monday to Friday, the core admin hours 9-5.
- To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
- To book patient appointments in line with the, print letters and arrange any appointment related services as and when required (E.g. transport and interpreting services)
- To check and update patient details on arrival and book them into clinic retrieving data from a number of internal and external Patient Access Policy (PAS)’s
- To book patient appointments in line with the Patient Access Policy (PAP), print letters and arrange any appointment related services as and when required (E.g. transport and interpreting services)
- To input outcomes of appointments, including those of patients that did not attend, on the PAS and other relevant computer systems in a timely and accurate manner according to the relevant Trust standards
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
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