Trainee Debt Adviser
4 weeks ago
We have a number of exciting opportunities to join our specialist Debt Services team in our Caerphilly contact centre.
We are looking for **Trainee Debt Advisers**
To be considered as a Trainee Debt Adviser, you will need to have excellent listening skills and be able to sensitively get to the root cause of a person’s problem, we will help you to develop the skills and knowledge needed to become an accredited adviser.
The role will include:
- Interviewing clients using sensitive listening and questioning skills;
- Acting for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning;
- Helping clients in the creation of realistic and sustainable budgets ;
- Ensuring that all work conforms to the Money Advice Service and Citizens Advice standards and procedures;
- Maintain appropriate case records, including but not limited to: ensuring all work meets auditing and quality standards, the requirements of the funder and CACBG’s requirements;
- Keeping accurate case records;
These roles will be fully office based during probation.
Pay: £27,142.00-£29,981.00 per year
**Benefits**:
- Company pension
Work Location: Hybrid remote in Caerphilly, CF83 3HU
Application deadline: 07/06/2024
Expected start date: 24/06/2024
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