Here4you Access Team Call Handler/administrator

3 weeks ago


Horncastle, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

Call taking To be the first point of contact for all Here4You calls and referrals into CYP Services. To establish the nature of the contact and identify the most appropriate assistance required, following Here4You pathways. Managing, at times, distressing calls/callers with empathy and understanding. Being aware of professional limitations, and where appropriate diverting calls to Here4You Access Team Practitioners.

Gathering accurate, timely data regarding the young person and caller as relevant to the service required. Gathering feedback from young people, parents/carers and other professionals. Administration Proficient use of the clinical system to upload documents, locate and amend demographic information and processing of referrals. Ensuring accurate and appropriate information is recorded within the young persons clinical notes.

Supporting at times with writing letters to professionals, young people and parents/carers regarding outcomes. Performing routine office procedures including typing of reports, letters and other documents, opening and distributing correspondence, dealing with outgoing post, photocopying, filing and scanning in accordance with current trust procedures, keeping notes confidential and arrange to shred at a base in a timely manner. Covering meeting minute taking in the absence of the Lead Administrator where necessary. Team working Attending monthly management supervision to review performance and objectives.

Attendance at team meetings and away days where necessary. Active contribution to productivity targets and outcomes. Working from a base when necessary to support colleagues, attend meetings, or due to equipment/IT failure.



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