Sales Administration Team Leader
2 days ago
**Job Purpose**:
**Hours**: 37.5 Hours per week
***
**Reporting to**: General Manager **Base**:_ _Office Based (Great Blakenham, UK)
Responsible for coordination & efficient implementation of Sale Order operations. Reporting to General Manager
Responsible for Sales Assistants and Logistics Co-ordinator.
The Sales Administration and Logistic team operates mainly as an Internal Sales Office Team and provides general Sales Order Processing Administration and logístically co-ordination of imports and exports. Responsible for the coordination of orders and provision of operations required to verify and action supply of manufactured and traded items. Also, provides all shipping aspects necessary for the lawful Importation & Exportation of goods, providing a seamless and optimum service. Responsible for external warehouse management in accordance with business requirements.
Effectively contributing to the achievement of the Omega Vision, which is:
**_To be the Leading International Flavour company operating in the UK, Europe, Middle East and India, with a subsidiary sales and production operation in USA_**
**Omega Values**
**_PASSIONATE, INTEGRITY, INNOVATIVE, NATURAL, ECO-CONSCIOUS_**
**Core Responsibilities**:
Utilise dedicated systems to analyse, prepare and schedule bill of material manufacturing
Communicate with procurement and production teams to coordinate the timely supply of manufactured customer orders.
Monitoring and actioning of ‘Heads Up’ information (in accordance with defined procedure) and monitoring of customer contract status with highlights communicated to Sales Managers
Supervision of and guidance to reports - including organisation, development and motivation of team members.
Price Checks & quotes - under instruction of the Sales Manager and/or Commercial Manager
Timely and professional customer communication
Organise role cover for Sales Assistants and Logistics Coordinator during times of annual/sick leave
To undertake any reasonable duties assigned by the General Manager or Directors related to the effective and efficient performance of the business using related skills and ability.
Coordination & administration of internal Sales and Logistics - Order Processing of manufactured items and order processing of traded items (via Sales Assistant); Sales order entry (via Administrative Assistant)
Accurate operation of bill of material software, enabling coordinated production and precise recipe manufacture.
Scheduling of production/dispatch of manufactured items and Traded items (via Sales Assistant) including close liaison with purchasing.
Provide regular client communication regarding order status.
Liaison with Procurement for incoming goods.
Lead and empower employees to always put the customer first and deliver outstanding customer service.
As part of the team, ensure the new IT systems run smoothly and adapt processes to improve efficiency.
**Team/Culture**:
To demonstrate a positive, professional, can-do attitude
Effective peer to peer communication
Contribute to a fun working environment and value all team members
Contribute to provide the best service possible to our clients
Strong commitment to personal continual professional development
Goals that will measure our Success
Accuracy of data input
Accuracy of administrative tasks
Response times
Completing tasks on time and in full
Positive customer feedback
**Qualifications**
GCSE’s (or equivalent) including Maths and English.
**Experience**:
Relevant demonstratable experience gained in a similar role
Previous experience of building effective relationships with stakeholders.
Previous experience in a sales or stock management role.
Hands on experience with managing and maintaining data.
Capable of managing own workload and confident in liaising at all levels in the business.
Knowledge and experience of a flavours processing or manufacturing environment (Desirable).
Previous experience of working within standards i.e. ISO, BRC (Desirable).
**Skills & Knowledge**:
Excellent attention to detail.
Numeracy skills to calculate product costings accurately.
Able to maintain a flexible approach to business needs.
**Innovates** to come up with new ideas
Strategic thinker and good commercial acumen
Fluent in English language written and verbal
Excellent, caring and honest communication skills
Ability to deliver on commitment
**Personal Requirements - Essential**:
People Management/Supervision skills
Sound administration abilities, accurate with excellent attention to detail
Advanced organisational skills and ability to prioritise under pressure
Dynamic and flexible attitude with ability to work on own initiative
Possess a good level of literacy skill
Comfortable with working unsupervised as well as part of a team
An understanding of office procedures and responsibilities
**Personal Qualities**:
**Natural** aspiration to grow both individually and as a team in line with business growth
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