Customer Support Advisor
3 weeks ago
Customer Support Advisor
**Salary**: £21,898 plus annual bonus £3000
The Company
We have a fantastic opportunity with our highly successful Lichfield based client. They are recruiting for a Customer Support Advisor to join their fun and dynamic team on a permanent, full time basis with HYBRID working arrangements.
**Job Type**: Permanent
Location: Lichfield/Hybrid - Soon to relocate to The Fort, Birmingham
Hours: 38 hours per week on a shift rota basis between 8:00 am to 8:00 pm Mon - Sat
Duties include:
- Managing and processing all new claims allocated in line with business requirements
- Liaising with referral partners, third parties and colleagues
- Updating accurate customer records
- Providing excellent customer care and advice
- Obtaining all relevant claim information
- Customer focused experience
- Emotionally intelligent, resilient approach
- Excellent organisational experience
- High accuracy and attention to detail
- IT Literate
- Adaptable, tenacious and result orientated
**Benefits**:
- 22 days holiday (plus bank) rising to 27 days with service
- Bupa Healthcare
- Life Assurance 4x salary
- Employee Assistance
- Hybrid working
Ref: CB166
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