Customer Support Advisor

3 weeks ago


Lichfield, United Kingdom HollyField Personnel Full time

Customer Support Advisor

**Salary**: £21,898 plus annual bonus £3000

The Company

We have a fantastic opportunity with our highly successful Lichfield based client. They are recruiting for a Customer Support Advisor to join their fun and dynamic team on a permanent, full time basis with HYBRID working arrangements.

**Job Type**: Permanent

Location: Lichfield/Hybrid - Soon to relocate to The Fort, Birmingham

Hours: 38 hours per week on a shift rota basis between 8:00 am to 8:00 pm Mon - Sat

Duties include:

- Managing and processing all new claims allocated in line with business requirements
- Liaising with referral partners, third parties and colleagues
- Updating accurate customer records
- Providing excellent customer care and advice
- Obtaining all relevant claim information
- Customer focused experience
- Emotionally intelligent, resilient approach
- Excellent organisational experience
- High accuracy and attention to detail
- IT Literate
- Adaptable, tenacious and result orientated

**Benefits**:

- 22 days holiday (plus bank) rising to 27 days with service
- Bupa Healthcare
- Life Assurance 4x salary
- Employee Assistance
- Hybrid working

Ref: CB166



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