Customer Operations Specialist

4 months ago

Edinburgh, United Kingdom Loch Electronics Full time

Job Description:
We are seeking a dedicated and enthusiastic Customer Service / Operations Specialist to join our growing team. This role will play a vital part in ensuring the seamless operation of our customer service department and supporting various operational functions. If you are a detail-oriented individual with exceptional customer service skills and a passion for providing outstanding support, we encourage you to apply.

**Responsibilities**:
Assist customers in navigating our products/services, answering questions, and resolving issues or complaints in a professional and efficient manner.

Collaborate with the customer service team to ensure high customer satisfaction and consistent service standards are met.

Maintain accurate customer records and update relevant information in the CRM system.

Process customer orders, ensuring accuracy and timely fulfilment.

Coordinate with the operations team to ensure efficient order processing, inventory management, and shipment tracking.

Assist in monitoring and managing inventory levels, anticipating product needs, and coordinating with suppliers or logistics partners.

Collaborate with cross-functional teams to resolve customer issues and escalate complex matters as needed.

Assist in generating reports, analysing data, and providing insights to optimise customer service and operational processes.

Support the team with general administrative tasks, such as filing, data entry, appointment booking and document management.

**Requirements**:
Preferable with experience in a similar role within a fast-paced environment.

Excellent communication skills, both written and verbal, with the ability to effectively communicate with customers and internal stakeholders.

Strong organisational and time management skills, with the ability to multitask and prioritise responsibilities.

Attention to detail and a commitment to accuracy in all tasks.

Ability to work independently as well as collaboratively in a team-oriented environment.

A positive attitude and a proactive approach to problem-solving.

Adaptability and flexibility to handle changing priorities and evolving business needs.

Knowledge of operations and inventory management processes is desirable.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£23,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: Hybrid remote in Edinburgh, EH2 2AD

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