Receptionist

3 weeks ago

Nottingham, United Kingdom Notts County Foundation Full time

**Our Charity**

We are an independent, regional sports development charity supporting the people of Nottingham and Nottinghamshire. We use the power of physical activity to transform the health and wellbeing of local communities. Registered charity number 1091927.

**Job Title**:Receptionist

**Responsible to**:Gym and Classes Coordinator

**Responsible for**:N/a

**Location**:The Portland Centre

**Document Created (month & Year) **March 2023

**Equality, Diversity, and Inclusion**

**Overview of the role**
An opportunity has arisen to join the team at The Portland Centre as a part time Receptionist. You will be responsible for taking bookings and ensuring exceptional customer service standards are maintained.

Regular duties will include staffing the reception desk, answering the telephone, taking bookings, dealing with enquiries, checking the validity of users, issuing hire equipment, reconciliation of money, issuing membership cards and keeping records, general security of the building, security of keys, fire security, basic stock management, basic reporting from the leisure management system and sales.

Irregular duties will include dealing with lost property, control of unacceptable noise levels and behaviour, summoning assistance to deal with serious incidents and emergencies.

The successful applicant will need to be an ambitious, enthusiastic and outgoing. You will require an eye for detail, be computer literate and able to manage pressure situations.

Hours will be on a Rota basis Monday - Friday 6:30am - 2:30pm, 2pm - 10pm. Saturday 8am - 4pm. Sunday 8:15am - 4:15pm

**Key Accountabilities & Responsibilities**:

- To act as the first point of contact for visitors/customers.
- To receive appropriate admission fees and issue receipts/tickets.
- To take all telephone calls including bookings within the guidelines provided.
- Control of reception float and takings, banking funds according to appropriate guidelines.
- To ensure that all cash and items of stock are secure at all times including control of saleable stock and completion of stock control records.
- Keep a check of inventory items in the work area, maintaining a clean and safe working environment.
- Act as liaison within the emergency procedures and be aware of current practices.
- Receive, secure and record details of all lost and found property and care of valuables.
- Liaise on matters relating to disposal of cash to the bank, stock and property with the

Coordinators.
- Carry out day-to-day instructions given by The Portland Staff, particularly in respect of financial procedures.
- Attend meetings and take minutes as directed by the Centre Manager.
- Undertake training in areas deemed necessary, particularly in relation to emergency procedures and financial regulations.
- Undertake any other duties that meet the needs of the business.

**Human Resources Key Tasks**
- Being a participating member of Notts County Foundation and The Portland Centre wider team
- Line management of staff including Appraisals, reviews and training needs analysis

**Safeguarding Key Tasks**

Notts County Foundation (NCF) believes that safeguarding and the protection of all children, young people and vulnerable adults is everyone’s responsibility. Staff working on behalf of Notts County

Foundation must ensure that:

- They recognise the position of trust they have by working for Notts County Foundation
- Their behaviour is always appropriate
- They observe and put into practice all policies, procedures and processes established for the safety and protection of children and adults
- They follow the procedures for responding to signs and suspicions of abuse
- In every respect, the relationship they form with children and adults are appropriate

**Health & Safety Key Tasks**
- To comply with requirements of the Health & Safety at Work Act 1974 and all supplementary legislation
- To ensure all health and safety checks are completed on a daily/weekly/monthly basis where necessary and complete and actions any health and safety concerns
- Ensure the safe and effective use of instruction and advice is offered to service users by monitoring the quality of content and delivery

**Training Key Tasks**
- To attend regular staff training sessions, be they held in-house or externally
- To maintain and develop own professional knowledge and awareness.
- To undertake any other duties and responsibilities required commensurate with the grade and level of responsibility for the post.
- Promote the activities of Notts County Foundation
- To support the delivery of other key areas of the business as required.

**General Duties**
- To attend and contribute to regular staff meetings
- To participate in all staff Notts County Foundation appraisal and supervision processes
- To follow by Notts County Foundation policies and procedures at all times including Health and Safety, Equal Opportunities and Confidentiality
- To act as an ambassador for Notts County Foundation at all time

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