Customer Support Administrator
1 month ago
**CUSTOMER SUPPORT - DATA SERVICES - Based in Waterlooville**
**The position is for Fixed Term Contract - 9 Months**
We're looking for a passionate, motivated service-orientated individual to come join us within Customer Support in our Administration team based in Waterlooville. We will provide you with full training you need to be a success in this role.
**Purpose of the role**:
**What you’ll be doing**:
- Processing customer requests, including ordering and setting up new accounts/deleting old accounts
- Developing skills to complete required Data Services Levels (1-3)
- Work as part of a team to ensure customer requirements are delivered in line with agreed SLA’s
- Support other departments during peak times
- Complete development courses and attend training events to develop new skills as required.
- Provide assistance to other team members when required and carry out other activities as reasonably requested.
- Ensure excellent levels of customer care and service are adopted in accordance with Company standards
- All correspondence to be presented & submitted in a format consistent with Company image & customer care standards.
**What You’ll need**
- Some administration and signalling technology experience is preferred but NOT essential.
- Self-starter. Able to take on a task and see it through to completion.
- Attention to detail for reporting and other activities.
- Able to prioritise and manage workload.
- Willingness to learn new technologies and platforms in line with business needs.
- Computer literate
- Team player and willingness to help others.
**Our Values**
- Honesty and Integrity
- Respect and Diversity
- Innovation and Collaboration
- Individual and Team Accountability
- Passion and Purpose
**Job Types**: Full-time, Fixed term contract
**Salary**: £21,662.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
Expected start date: 04/07/2023
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