Customer Service Advisor

3 weeks ago


Stratford, United Kingdom National Express Full time

We have a fantastic opportunity for a Customer Service Advisor to join our team across our London Liverpool Street and Stratford Coach Stations.

Working on a 4 on 2 off rota, shifts would include 02:00am to 10:30am and 10:00am to18:30pm.

As a Customer Service Advisor you will use your customer service experience to deliver exceptional service to our customers in line with the vision and values of National Express.

Presenting a positive, professional attitude you will provide assistance to all customers and work collaboratively with colleagues throughout the business acting as a role model and brand ambassador at all times.

Working in a fast paced coach station will involve standing and/or sitting for long periods of time while you meet our customers at the beginning or end of their journey.

What you'll do...
- To consistently deliver an excellent standard of customer service providing support and assistance to customers, colleagues and driver teams, including [where applicable] accurately communicating information on service updates and disruption.
- Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role adhering to the Financial and Cash Policy
- Assist in the training and development of peers and promote Department of Heath rules to maintain a safe working environment
- Promote a cohesive, empowered and engaged working environment
- Carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department

What we offer in return for your hard work and commitment
- £12.65 per hour
- 22 days annual leave
- Free nationwide National Express coach travel for you and a nominated person, and 50% discount for friends and family*
- A free smart comfortable uniform
- A company pension
- Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
- Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
- Endless opportunities for progression within the business

*Terms and conditions apply

**Things to Note...** At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.



  • Stratford, United Kingdom Axis Europe Full time

    **Reference Number** Ref-19568 **Location** Stratford **Contract Type** Full-Time Permanent **Closing Date** 15/02/2023 **Role**: We have an opportunity for a Customer Service Advisor to join our team in Stratford. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple channels. **Key...


  • Stratford, United Kingdom Axis Europe Full time

    **Reference Number** Ref-19407 **Location** Stratford **Contract Type** Full-Time Permanent **Closing Date** 21/01/2023 **Role**: We have an opportunity for a Customer Service Advisor to join our team in Stratford for Estuary. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple...


  • Stratford, United Kingdom Axis Europe Full time

    **Job Details**: Ref-22043 **Location** Stratford **Contract Type** Full-Time Permanent **Closing Date** 29/09/2023 **Role**: We have an opportunity for a Customer Service Advisor to join our team in Stratford. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple channels. **Key...


  • Stratford, United Kingdom Axis Europe Full time

    **Reference Number** Ref-19407 **Location** Stratford **Contract Type** Full-Time Permanent **Closing Date** 21/01/2023 **Role**: We have an opportunity for a Customer Service Advisor to join our team in Stratford for Estuary. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple...


  • Stratford, United Kingdom Axis Europe Full time

    **Job Details**: Ref-22643 **Location** Stratford **Contract Type** Full-Time Permanent **Salary** £24000 per Annum **Closing Date** 10/11/2023 **Role**: We have an opportunity for a Customer Service Advisor to join our team in Stratford. Within this role, you will provide clients and customers with excellent, first time resolution service across...


  • Stony Stratford, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Better Gym East Village, Stratford. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through...


  • Stratford-upon-Avon, United Kingdom Barclays Full time

    **Customer Service Advisor** **Stratford Upon Avon** **£23,300 per annum** **Rotating between 7am-11pm Monday to Sunday** As a Barclays Customer Service Advisor, you will be accountable for serving the more complex needs of our customers and clients with a focus on achieving the best outcomes for them. For this role, you must have compassion and a desire...


  • Stratford, United Kingdom 4Recruitment Services Full time

    Our local authority client based in East London are urgently seeking an experienced Repairs Customer Service Advisor.*£20.72 an hour Umbrella*Overall Purpose of Job 1. To provide an efficient and effective front line service dealing with a variety of service requests and providing information and guidance relating to repairs within Housing services 2. To...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Page Personnel - UK Full time

    Great work culture and environment. Temp to perm opportunity.About Our Client:Based in Stretford, Manchester. This client is a leading e-commerce retailer and are looking for an experienced Customer Service Advisor to join their team on a temporary basis.As a Customer Service Advisor you will be:Communicating with customers via multi channels Dealing with...

  • Customer Advisor

    1 week ago


    Stratford, United Kingdom Dove & Hawk Full time

    **Customer Advisor - Stratford (Hybrid) - £28,000 to £31,000 Dependant on Experience** My client, a successful Residential Management firm specialising in Build-to-Rent and Student Accommodation across London, are currently seeking Customer Advisor to join their Customer Hub team in the vibrant office in Stratford. This is an excellent opportunity to...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Manpower UK Ltd Full time

    Customer Service Advisor at Capgemini Benefits:IT Support£11 per hour35 hours per week, Monday to Friday, 7 am to 6 pmManpower offers a great opportunity for the right person to join as a Customer Service Advisor at Capgemini in Trafford Park. You'll be the initial contact point for customers, primarily providing 1st-line IT support.Responsibilities:Respond...


  • Stratford-upon-Avon, United Kingdom Barclays Full time

    **Customer Service Advisor** **Stratford-Upon-Avon** **Salary - £25,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...


  • Stratford-upon-Avon, United Kingdom Barclays Full time

    **Customer Service Advisor** **Stratford-Upon-Avon** **Salary - £25,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...


  • Stratford-upon-Avon, United Kingdom Barclays Full time

    **Customer Service Advisor** **Stratford-upon-Avon** **Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...


  • Stratford-upon-Avon, United Kingdom Everyone Active Full time

    **CUSTOMER SERVICE ADVISOR** **at Stratford Leisure Centre** **Friday evenings and Weekends - Excellent salary plus benefits** **Everyone Active is currently seeking an ambitious and self-motivated Individual to take on this role who is ready to embrace our brand mission of 30 minutes of activity 5 times a week** **We need a Customer Service Advisor who...


  • Stratford-upon-Avon, United Kingdom Clear Automotive Recruitment Solutions Limited Full time

    **Bodyshop administrator / Customer Service Advisor** **Stratford Upon Avon** **£28,000 OTE £32,000** - _Large Vehicle repair centre_ - _Permanent Position, Monday to Friday _ - _Pension, Sick pay, enhanced maternity and paternity, Health cash plan, Dental care, retail discounts, 29 days holiday,_ **Bodyshop Administrator / Automotive Customer Service...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Barclays Full time

    Customer Service AdvisorStratford-Upon-AvonSalary - £25,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefitsShift -...


  • Stratford-upon-Avon, United Kingdom Interaction Recruitment Full time

    Title: Service Advisor / Premium Car Dealership Location: Stratford Upon Avon Start: ASAP Pay: £11 per hour Contract: Temporary until 24th August Hours: Monday to Friday / 8am-6pm Role: - Being the first point of contact when customers enter the establishment and ensuring they have a warm and welcome introduction. - Communication with customers...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Holt Recruitment Ltd Full time

    Working hours 08.00 – 18.00 Monday to Friday hours), plus Saturdays on a rota basisBasic Salary 26500 plus bonus our client is a luxury prestige main dealership looking for experienced customer service advisors that have good experience & confidence on the phone.As an Aftersales Retention Advisor, you will have experience working in a fast-paced contact...

  • Service Advisor

    3 weeks ago


    Stratford-upon-Avon, United Kingdom Perfect Placement Full time

    Service AdvisorUp to £28,000 + Generous bonus scheme Monday to Friday with 1 in 3 Saturday mornings Fantastic opportunity to work for a performance/modification specialistWe are currently advertising on behalf of an Automotive tuning and remapping Garage who are currently recruiting for a Service Advisor to assist in their busy Service Department in the...