Repairs Customer Service Advisor

3 days ago


Stratford, United Kingdom 4Recruitment Services Full time
Our local authority client based in East London are urgently seeking an experienced Repairs Customer Service Advisor.
*£20.72 an hour Umbrella*
Overall Purpose of Job
1. To provide an efficient and effective front line service dealing with a variety of service requests and providing information and guidance relating to repairs within Housing services
2. To maintain a high-level understanding of end-to-end customer interactions and to ensure appropriate levels of understanding throughout the designated service.
3. To handle difficult or sensitive enquiries effectively using the appropriate body language, listening skills and rapport building.
4. To understand what matters to customers, and to ensure appropriate levels of understanding throughout the staff delivering services.
5. To work as part of the repairs contact team to drive an innovative and demand-driven approach to service development, and to ensure that the Service is responsive to public/client needs and achieves efficiency in operation.
6. To take card payments to pay for a council service when required following the correct security protocols.
7. To demonstrate alignment with the Council’s vision, aims and values.
8. To use effective communications, liaison and working relationships across the locality team.
9. To use all available information technology applications and other systems to provide information, advice and support for customers.
Please apply with your updated CV ensuring that any gaps in employment are explained.
At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful

  • Stratford, United Kingdom Axis Europe Full time

    **Reference Number** Ref-19568 **Location** Stratford **Contract Type** Full-Time Permanent **Closing Date** 15/02/2023 **Role**: We have an opportunity for a Customer Service Advisor to join our team in Stratford. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple channels. **Key...


  • Stratford, United Kingdom Axis Europe Full time

    **Reference Number** Ref-19407 **Location** Stratford **Contract Type** Full-Time Permanent **Closing Date** 21/01/2023 **Role**: We have an opportunity for a Customer Service Advisor to join our team in Stratford for Estuary. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple...


  • Stratford, United Kingdom Axis Europe Full time

    **Job Details**: Ref-22043 **Location** Stratford **Contract Type** Full-Time Permanent **Closing Date** 29/09/2023 **Role**: We have an opportunity for a Customer Service Advisor to join our team in Stratford. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple channels. **Key...


  • Stratford, United Kingdom Axis Europe Full time

    **Reference Number** Ref-19407 **Location** Stratford **Contract Type** Full-Time Permanent **Closing Date** 21/01/2023 **Role**: We have an opportunity for a Customer Service Advisor to join our team in Stratford for Estuary. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple...


  • Stratford, United Kingdom Axis Europe Full time

    **Job Details**: Ref-22643 **Location** Stratford **Contract Type** Full-Time Permanent **Salary** £24000 per Annum **Closing Date** 10/11/2023 **Role**: We have an opportunity for a Customer Service Advisor to join our team in Stratford. Within this role, you will provide clients and customers with excellent, first time resolution service across...


  • Stratford-upon-Avon, United Kingdom Clear Automotive Recruitment Solutions Limited Full time

    **Bodyshop administrator / Customer Service Advisor** **Stratford Upon Avon** **£28,000 OTE £32,000** - _Large Vehicle repair centre_ - _Permanent Position, Monday to Friday _ - _Pension, Sick pay, enhanced maternity and paternity, Health cash plan, Dental care, retail discounts, 29 days holiday,_ **Bodyshop Administrator / Automotive Customer Service...


  • Stratford, United Kingdom Red Personnel Full time

    Customer Service Administrator (6 month contract role) required by a leading housing association in East London. The person will be the first point of contact for incoming calls and emails to the Customer Services Team dealing with resident enquiries related to housing management, repairs and maintenance enquiries and complaints. Supporting the management...


  • Stratford, United Kingdom Red Personnel Full time

    Customer Service Administrator (6 month contract role) required by a leading housing association in East London. The person will be the first point of contact for incoming calls and emails to the Customer Services Team dealing with resident enquiries related to housing management, repairs and maintenance enquiries and complaints. Supporting the management...

  • Service Advisor

    4 weeks ago


    Stratford-upon-Avon, United Kingdom Perfect Placement Full time

    Service AdvisorUp to £28,000 + Generous bonus scheme Monday to Friday with 1 in 3 Saturday mornings Fantastic opportunity to work for a performance/modification specialistWe are currently advertising on behalf of an Automotive tuning and remapping Garage who are currently recruiting for a Service Advisor to assist in their busy Service Department in the...

  • Service Advisor

    1 month ago


    Stratford-upon-Avon, United Kingdom Perfect Placement Full time

    Service AdvisorUp to £28,000 + Generous bonus scheme Monday to Friday with 1 in 3 Saturday mornings Fantastic opportunity to work for a performance/modification specialistWe are currently advertising on behalf of an Automotive tuning and remapping Garage who are currently recruiting for a Service Advisor to assist in their busy Service Department in the...

  • Service Advisor

    4 weeks ago


    Stratford-upon-Avon, United Kingdom Affinity Search Full time

    **Service Advisor** **Up to £26,000** **Stratford** **Monday - Friday (Sat on a rota)** Our client, a well-established brand, are currently looking to recruit an experienced Service Manager from the motor industry. With industry leading brands, excellent customer service and passionate staff are essential. Overseeing a workshop team, you will be...


  • Stratford, United Kingdom National Express Full time

    We have a fantastic opportunity for a Customer Service Advisor to join our team across our London Liverpool Street and Stratford Coach Stations. Working on a 4 on 2 off rota, shifts would include 02:00am to 10:30am and 10:00am to18:30pm. As a Customer Service Advisor you will use your customer service experience to deliver exceptional service to our...


  • Stratford-upon-Avon, United Kingdom Axis Europe Full time

    Role We have an opportunity for a Customer Service Advisor to join our team in Stratford. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple channels. Key Responsibilities Deal with inbound calls from residents and/or social housing provider in relation to repair works;...


  • Stratford-upon-Avon, United Kingdom Axis Europe Full time

    Role We have an opportunity for a Customer Service Advisor to join our team in Stratford. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple channels. Key Responsibilities Deal with inbound calls from residents and/or social housing provider in relation to repair works;...


  • Stony Stratford, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Better Gym East Village, Stratford. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through...

  • Service Advisor

    3 weeks ago


    Stratford-upon-Avon, United Kingdom Inchcape Full time

    **Service Advisor - Mercedes-Benz Stratford-Upon-Avon** **Basic Salary up to £31,515.75 PA (Dependent on Experience), OTE circa £42,000** **Hours: 45hours Shift Pattern: Monday to Friday 8:00am - 6:00pm and 1 in 4 Saturday's 8:00am-2:00pm paid as overtime** **Duration: 12 Months Fixed Term Contract** **As a Service Advisor at our Mercedes-Benz...


  • Fenny Stratford, United Kingdom Insight Employment Full time

    Insight Employment are seeking a Customer Support Advisor to work for a client of ours in Bletchley. This is a great opportunity to join a fun and friendly team for a family run business with over 14 years industry experience. The Role: - As a Customer Support Advisor, you will be primarily interacting with customers and providing information in response...


  • Stratford-upon-Avon, United Kingdom Barclays Full time

    **Customer Service Advisor** **Stratford Upon Avon** **£23,300 per annum** **Rotating between 7am-11pm Monday to Sunday** As a Barclays Customer Service Advisor, you will be accountable for serving the more complex needs of our customers and clients with a focus on achieving the best outcomes for them. For this role, you must have compassion and a desire...


  • Fenny Stratford, United Kingdom Insight Employment Full time

    Insight Employment are seeking a Customer Support Advisor to work for a client of ours in Bletchley.This is a great opportunity to join a fun and friendly team for a family run business with over 14 years industry experience.The Role: -As a Customer Support Advisor, you will be primarily interacting with customers and providing information in response to...


  • Fenny Stratford, United Kingdom Insight Employment Full time

    Insight Employment are seeking a Customer Support Advisor to work for a client of ours in Bletchley.This is a great opportunity to join a fun and friendly team for a family run business with over 14 years industry experience.The Role: -As a Customer Support Advisor, you will be primarily interacting with customers and providing information in response to...