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Customer Support Advisor

4 months ago

Fenny Stratford, United Kingdom Insight Employment Full time
Insight Employment are seeking a Customer Support Advisor to work for a client of ours in Bletchley.
This is a great opportunity to join a fun and friendly team for a family run business with over 14 years industry experience.
The Role: -
As a Customer Support Advisor, you will be primarily interacting with customers and providing information in response to product or service enquiries. You will be communicating with customers in a variety of ways, such as by telephone, by e-mail, or face-to-face.
Primary Duties and Responsibilities: -
* Provide telephone and email-based support to customers.
* Provide industry-leading levels of support to all customers at all times.
* Assist with tracking and finding parcels.
* Make telephone calls to customers.
* Provide feedback to the relevant teams to enhance products and services for clients.
* Create FAQ's and customer help documentation (in support of the website).
* Provide support for an affiliate programme.
* Handle claims and problem solve any issues.
* Deal with any queries with customer orders.
* Manage product returns.
* Process product repair.
* Respond to customer feedback.
* Ensure compliance with Health and Safety, Environmental and Data Protection policies.
Skills Required: -
* Ability to multi-task.
* To be organized, detail-minded and have a sense of urgency.
* Have strong organizational, administrative and analytical skills.
* Strong customer service skills.
* Excellent communication skills, both written and oral.
* Ability to handle customer complaints in a smooth and professional manner.
Shift/Hours: -
Monday – Friday 09:00-18:00 & two Saturdays per month – 08:00-13:00
Rates: -
Between £11.50-£13.00 per hour depending on experience
This is a Temp to Perm position for a suitable candidate.
If this sounds like your next career move, please submit your up-to-date CV.
Unfortunately, due to the high number of responses we receive it is not always possible to respond to every application. If you do not hear back from us within 7 days, please assume that you have been unsuccessful on this occasion. We will however retain your details on file and may contact you should another suitable vacancy arise