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Customer Service Advisor

3 months ago

StratforduponAvon, Warwickshire, United Kingdom Manpower UK Ltd Full time
Customer Service Advisor at Capgemini

Benefits:

  • IT Support
  • £11 per hour
  • 35 hours per week, Monday to Friday, 7 am to 6 pm

Manpower offers a great opportunity for the right person to join as a Customer Service Advisor at Capgemini in Trafford Park. You'll be the initial contact point for customers, primarily providing 1st-line IT support.

Responsibilities:

  • Respond to customer inquiries via phone, email, and web chat
  • Log all requests using the specified software
  • Assign calls to appropriate support teams
  • Handle Back Office requests when necessary
  • Update customers and support teams on request progress
  • Contribute to team goals by meeting personal targets

A background in Customer Service is a plus, but training will be provided for success.

Requirements:

  • Excellent communication skills
  • Dedication to delivering top-notch customer service
  • Strong desire to learn and adapt
  • Ability to work independently and in teams
  • Analytical mindset
  • Perform well under pressure

If you believe you meet the qualifications, don't hesitate to apply for this exciting opportunity at Capgemini.