Putting Things Right Administrator

2 weeks ago

Denbighshire, United Kingdom Welsh Ambulance Service NHS Trust Full time

An exciting opportunity has arisen within the Quality, Safety and Patient Experience Directorate, Welsh Ambulance Services NHS Trust, for Putting Things Right Administrators.. Both full and part-time posts (37.5 hours per week or 22.5 hours per week) on a permanent basis are additional roles in our newly implemented structure. The base will be at either Matrix One - Swansea, VPH - Cwmbran or Ty Elwy - St Asaph, plus home working. To be confirmed on appointment.

Provide administrative support on specific projects within the Putting Things Right team, liaising directly with the Putting Things Right Coordinator..

Be the first point of contact in receiving and registering complaints from the public and any queries or requests for information from both internal and external stakeholders.

Provide administrative support across all of the Putting Things Right functions, providing opportunities for the postholder to gain a wide knowledge and experience base.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

To provide comprehensive administrative support to members of the Quality, Safety and Patient Experience Directorate Putting Things Right Team. The post holder will work within the overall framework of the NHS PTR Regulations and Duty of Candour and Trust Policies and guidelines for the management of complaints.
To provide administrative support on specific projects within the Putting Things Right team, liaising directly with the relevant managers across the PTR functions..
To be the first point of contact with the Quality and Nursing Directorate

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