Patient Access

An exciting opportunity has arisen to appoint a permanent assistant manager for the Patient Booking Centre here at Glan Clwyd Hospital

The successful candidate will have experience in managing staff, recruitment processes, training and leadership. Experience and understanding of booking processes and scheduled care will be an advantage. The successful candidate will have experience in using the clinical systems and have excellent reporting skills that they can present to the Directorate Access meetings.

The post holder will provide effective leadership of the central booking team to deliver a highly efficient support service to the Health Board. They will work in collaborative manner with clinicians, managers and colleagues providing an effective and efficient administrative support function.

The ability to speak Welsh is desirable for this post English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

Please refer to the job description and person specification for full details on the main duties and responsibilities for this post

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job description

Job responsibilities

Please refer to the job description and person specification for full details on the main duties and responsibilities for this post

Person Specification

QUALIFICATIONS

Essential

• Educated to degree level or equivalent level of work experience and knowledge
• GSCE English & Maths
• NVQ L4 or diploma level or equivalent in administrative related area
• Evidence of continual professional development

Desirable

• ECDL or equivalent

EXPERIENCE

Essential

• Experience of assisting with the management of a service/managing staff
• Waiting list experience or equivalent experience
• Experience of using spreadsheets / databases
• Experience and understanding of current priorities for the health board

Desirable

• Experience of working with Healthcare Information systems & Extensive experience of WPAS

SKILLS

Essential

• Understanding of statistics
• Able to present data and information clearly and accurately
• Excellent communication skills
• Keyboard skills
• Ability to work to deadlines
• Organisational, time management for self and others, and delegation
• Leadership/coaching skills
• Strong commitment to making performance improvements
• Change management skills and ability to implement and assist with leading change
• Excellent written, verbal and presentation skills
• Ability to use own initiative

Desirable

• Welsh speaker

KNOWLEDGE

Essential

• Knowledge of Microsoft Office Applications, Word / Excel / Outlook
• Experience of waiting list management
• Knowledge of Guide to Good Practice and WG and LHB policies in respect of waiting list management
• RTT

Desirable

• Knowledge of Data Protection Act
• Knowledge of other supporting systems (CITO, Cisco, IRIS)

Personal Qualities

Essential

• Well developed work ethic
• Ability to work to deadlines
• Professional, confident manner
• Organised, punctual, reliable, self motivated
• Team worker
• Able to work autonomously
• Approachable/ pleasant manner
• Ability to relate to staff of all disciplines and seniority
• Problem solving skills
• Able to prioritise workload and effectively manage competing demands

Desirable

• Outgoing, friendly, flexible approach to work

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Glan Clwyd Hospital

Bodelwyddan

LL18 5UJ

Any attachments will be accessible after you click to apply.

050-AC253-0424#J-18808-Ljbffr

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