Collaborative Outreach Worker

**Introduction**:
Do you want to support people who are homeless and in vulnerable housing situations, but feel you don’t have the experience to get the job?

Do you have lived experience of substance misuse, homelessness or emotional ill health?

Do you feel like you are courageous, determined, authentic, compassionate and have a sense of community?

At The Wallich we’re looking for the right people, not the right work histories.

Tell us in a covering letter what makes you the right person and we can teach you the rest.

**Project Description**:
Working closely with the North Wales Collaborative Outreach Project, a multi-agency response team, the Collaborative Outreach Worker will engage with vulnerable individuals with complex needs such as substance misuse, mental health, homelessness/housing who are not engaging with support services generally.

The project aims to wrap services around the individual by taking support out to them in their local community across Denbighshire and Conwy, working closely with other provider organisations to deliver support in their homes or in local hubs/drop in sites where service users can access a range of agencies in one place

**Purpose of Role**:
To coordinate and provide support that enables and empowers service users to address housing and/or personal difficulties, build their skills and confidence improving their ability to maintain their current or future accommodation. The support will develop independence to enable people to improve their control, understanding and involvement in dealing with the issues that affect them, and assist service users to achieve their preferred outcomes.

**If you have any further queries on this vacancy please make contact with Samantha - Service Manager on 07970103928**

**No Agencies.**

**We do not accept unsolicited agency referrals for this position and do not consider any applicants, to have been introduced to us via agency.**

**Main Duties, Responsibilities and Person Profile**:
1. To coordinate and provide housing related support to service users in their homes or within the community, with a focus on harm reduction and promoting independence, supporting service users to achieve their goals through the provision of advice, support, information or onward referral in relation to housing or homelessness, welfare benefits, healthcare, debt, education, training or employment opportunities whilst also sometimes being required to meet service users basic needs, such as access to food, shelter, clothing, rough sleeper pack etc.

3. To support the provision of opportunities for service users to be involved in the development and delivery of the service, which may include volunteering, providing peer support, and through contributing to the monitoring and review of the service.

4. To assist with the overall running of the project, ensuring appropriate and effective information sharing within the team day to day through handovers and team meetings, as well as ensuring the maintenance of good standards of cleanliness, hygiene and adherence to Health and Safety legislation.

5. To ensure all policies, procedures and guidance are adhered to, including, but not limited to, following lone working procedures, financial administrative process and participating in own personal and professional development.

6. To undertake administrative duties in line with the needs of the role, ensuring that relevant documentation and information gathering is completed, recorded and stored accurately and appropriately, utilising the relevant information system and assisting with providing data to ensure managers have access to high quality data as required.

7. To keep the line manager informed of any issues of relevance, in particular those that require managerial and/or policy decisions and to undertake any other duties within the remit of the post and as directed by management.

**Interviews to be held via Microsoft Teams on 16th January 2023.**

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**File**
- Job Profile document- Download