Memorial and Events Officer

1 week ago

Amersham, United Kingdom Buckinghamshire Council Full time

**Salary**

£27,354 - £28,639

**Reference number**

BUC10817

**Contract type**

Permanent

**Working hours**

Full Time

**Level of DBS check required**

Not applicable

**Date posted**

25 Feb 2024, 11 p.m.

**Application deadline**

10 Mar 2024

**Interview date**

21 Mar 2024

**Overview**:
Are you focused on giving the best customer service every time?

Do you look at ways to improve services and facilities?

Are you enthusiastic about community engagement?

Then we have the perfect role for you

We are recruiting an enthusiastic customer and community-focused individual to help us expand and innovate our memorial options and customer relations.

We are after an individual who is excited by the challenge and opportunity to develop new memorial options, keep Up-To-Date with the latest trends in our industry and seek ways to expand and modernise our options whilst keeping a traditional feel.

You will need to be forward-thinking with a can-do attitude and can liaise with all our vast community and stakeholders. Be involved with the organisation's planning and execution of events to support and commemorate loved ones.

You will need to be self-disciplined and organised to manage your own time and diary and not be phased by any changes or challenges.

This is a unique role based primarily at our Chilterns Crematorium, Amersham - Tuesday to Saturday each week.

**About us**:
We are a small team based at Chilterns Crematorium, Amersham, and Bierton Crematorium, Aylesbury. Our team are proud of the work we do and has an ambition to continue to be a leading crematoria of choice, providing high-quality cremation and commemoration services.

Our Service Mission is to ensure a tranquil and welcoming space for everyone in our community to access our services and provide a respectful and tailored experience with sensitivity and empathy, by professional and caring staff.

In this varied role, you’ll be providing a valuable service to bereaved members of our communities accompanying them to scatter cremated remains and guiding them through the commemoration options available, identifying and introducing new ranges of memorialisation and leading on engagement with our communities through organising Open Days and Remembrance Services in our crematoria chapels.

Career development is something we take seriously; we love nothing more than seeing our colleagues grow with us, with many members of the team progressing quickly as they gain more experience and responsibilities within their specialist areas.

We’re committed to building an exceptional crematoria team, utilising our team members’ talent, and making the most of what they have to offer. With a strong and supportive management team behind you, you’ll be encouraged to develop your skills in areas of interest to you and you’ll have access to further training within the crematoria industry.

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.

**About the role**:
As a Memorial & Events Officer, you’ll work closely with the Crematoria Business Development Manager as part of a dedicated and friendly team providing a high-quality service that is responsive to our customer needs. Your key responsibilities will include:

- Responding to enquiries and scheduling appointments with crematoria users to discuss their memorial requirements always ensuring that the customer is well advised, informed of all options and accurately advised of costs.
- Assisting with the active promotion of the crematoria service, building relationships with key stakeholders to maintain continuous service improvements and supporting the marketing and promotion of the service through social media updates, web pages, stakeholder visits, tours, open days and remembrance services.
- Responsibility for keeping up to date with developments in the area of responsibility to support an effective service to customers, maintaining stock levels and identifying new options to improve memorial choice and community engagement
- Scattering ashes within the gardens of remembrance and overseeing the promotion and sales of memorials and the book of remembrance
- Supporting the design and delivery of materials and communications, promotional and engagement events and activities as appropriate.

**Fixed**

As a ‘fixed’ worker, you’ll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you’ll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.

**About you**:

- You’l

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