Delivery Station Customer Service Associate

6 months ago

Orpington, United Kingdom Amazon UK Services Ltd. - A10 Full time

High School or equivalent diploma
Previous experience in Customer Service
Ability to effectively prioritize work time to ensure efficiency
Experience with Windows Operating Systems and Microsoft Outlook
Familiarity with multiple web browsers, data base searching and instant messenger tools

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.

Key job responsibilities
As a Delivery Station Customer Service Associate, you will be responsible for:

- Empathizing with and prioritizing customer needs
- Upholding company values and respecting every customer
- Resolving issues and setting appropriate expectations with customers
- Clearly understanding and responding appropriately to the issues that customers present
- Consistently composing grammatically correct, concise, and accurate written responses to customer issues
- Approaching problems logically and with good judgment to ensure the appropriate customer outcome
- Making quick and effective decisions on behalf of the customer
- Working a flexible Full-Time (40+ hours per week) schedule

Performing the following tasks, with or without reasonable accommodation:
Carry, lift, push and pull up to 49 pounds
Frequently push, pull, squat, bend and reach
Stand and walk during shifts lasting up to 12 hours
Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.
Operating at the heart of Amazon’s logistics, you’ll develop logístical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

About the team
Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.

Orpington, POST-LON, GBR

Bachelor Degree or equivalent work - related experience
Proficiency in verbal and written communication skills for language required for the position
Experience in understanding performance metrics and developing them to measure progress against key performance indicators
Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

  • Customer Service Delivery Associate

    2 weeks ago

    Orpington, Greater London, United Kingdom NEXT Full time

    About Us: Next is a leading retailer offering an exciting opportunity to join our fast-paced store team as a Customer Service Delivery Associate.">We are looking for a highly motivated individual who can work efficiently to process our products, ensuring they are available to customers as quickly as possible. The ideal candidate will have outstanding...

  • Customer Service Stock Associate

    2 weeks ago

    Orpington, Greater London, United Kingdom NEXT Full time

    About the RoleWe are seeking a skilled and efficient Customer Service Stock Associate to join our team at NEXT.In this role, you will be responsible for processing stock quickly and accurately, ensuring perfect products are available for our online customers.You will work closely with our sales floor colleagues to deliver fast and friendly service, while...

  • Customer Service Associate

    1 week ago

    Orpington, Greater London, United Kingdom Next Full time

    About the Role:To succeed as a Sales Team Member, you will:Deliver exceptional customer experiences, ensuring prompt and friendly service at all times.Share your passion and knowledge about our products, helping customers find the perfect solutions.Work efficiently in various store areas, including sales floors, stockrooms, and processing deliveries.Take...

  • Service Desk Associate

    1 week ago

    Orpington, Greater London, United Kingdom Halfords Full time

    Join Our Team as a Service Desk AssociateWe're seeking a dedicated and enthusiastic Service Desk Associate to join our team at Halfords.As a Service Desk Associate, you'll be responsible for providing top-notch customer service, resolving technical issues, and working collaboratively with colleagues.Salary: £13,087.50 to £13,312.50 per annum + bonusWorking...

  • Delivery Driver

    5 days ago

    Orpington, United Kingdom Driver Express Full time

    We're seeking reliable, hard-working, and motivated Delivery Drivers to join one of our logistics service providers.Want to apply Read all the information about this position below, then hit the apply button.This is a Delivery Driver role where you'll spend the majority of your day out on the road- so a passion for driving is a plus! Predefined routes and...

  • Fire and Water Service Delivery Director

    4 days ago

    Orpington, United Kingdom SER (Staffing) Ltd Full time

    Job Overview: Fire and Water Service Delivery DirectorWe are seeking an accomplished Fire and Water Service Delivery Director to join our team at SER (Staffing) Ltd. This is a key opportunity for a strategic leader to oversee and deliver exceptional fire and water services across multiple sites.About the Role:As a Fire and Water Service Delivery Director,...

  • Customer Service Coordinator

    2 days ago

    Orpington, Greater London, United Kingdom Country Choice Full time

    At Country Choice, we are seeking a highly organized and efficient Ticketing Support Specialist to join our team in Orpington, Kent.About the RoleThis is a part-time position of 30 hours per week (10am - 4pm, Monday to Friday). The successful candidate will be responsible for providing excellent customer service and support related to ticketing queries.Key...

  • Customer Service Representative

    2 weeks ago

    Orpington, Greater London, United Kingdom NEXT Full time

    About the Role:To succeed as a Sales Team Member, you will be responsible for delivering exceptional customer service and maintaining a high level of sales performance.Key ResponsibilitiesOffer fast and friendly service to customers, helping them find the perfect productsShare your passion and knowledge about our amazing products with customersWork in...

  • Services Assistant

    5 months ago

    Orpington, United Kingdom Sainsbury's Full time

    Hours will be flexible, earliest start could be 6am and the latest finish could be 11pm. This vacancy is for 12 hours for 1 week and then 30 hours on Christmas week, working on the checkouts. ‘Tis the season to sparkle at Sainsbury’s and make Christmas shine for our customers. It’s our busiest and most magical time of the year so we’re looking for...

  • Customer Service Advisor

    5 months ago

    Orpington, United Kingdom Jewson Builders Merchants Full time

    Title**:Customer Service Advisor** Location**:Orpington BR5 4AE** Are you based in the Orpington area? Do you have a passion for working with people? **Jewson**, a leading building materials distributor in Northern Europe, is on the hunt for a **Customer Service Advisor** who's as passionate about great service as we are. We provide a fulfilling and...

  • Customer Service Advisor

    6 months ago

    Orpington, United Kingdom Photonic Universe Full time

    This is an exciting opportunity for career development as it involves a lot of learning in a dynamic and fast growing company. The role is based in our office in Orpington, South East London (postcode BR5 3QB). Standard working hours 9am-6pm Mon-Fri. **Responsibilities and duties** - Processing incoming orders and submitting instructions to warehouses for...

  • Customer Service Advisor

    6 months ago

    Orpington, United Kingdom Photonic Universe Full time

    This is an exciting opportunity for career development as it involves a lot of learning in a dynamic and fast growing company. The role is based in our office in Orpington, South East London (postcode BR5 3QB). Standard working hours 9am-6pm Mon-Fri. **Responsibilities and duties** - Processing incoming orders and submitting instructions to warehouses for...

  • Customer Service Representative

    4 weeks ago

    Orpington, Greater London, United Kingdom Next Full time

    About the Role:To be a successful Sales Team Member, you will:Deliver Exceptional Customer Service: Offer fast and friendly service at all times, helping our customers to find the perfect productsShare Your Passion: Share your passion and knowledge about our amazing productsWork in All Areas of the Store: Work in all areas of the store, including sales...

  • Customer Service Stock Associate

    1 week ago

    Orpington, Greater London, United Kingdom NEXT Full time

    OverviewWe are seeking a motivated and organized Stockroom Team Member to join our fast-paced store team at Next. As a key member of the team, you will be responsible for locating, packing, and promptly processing stock to ensure it is beautifully presented to our customers.

  • Delivery Driver

    6 months ago

    Orpington, United Kingdom Nella Cutlery Full time

    **Delivery Driver**:Due to continued expansion an opportunity has arisen for an experienced Multi Drop Delivery Driver to join our business in the Orpington area. As a Multi-drop Driver, you'll be the face of our company. It's a crucial role and one that makes our service unique. Nella Cutlery provides a bespoke specialist knife sharpening service,...

  • Delivery Driver

    6 months ago

    Orpington, United Kingdom Nella Cutlery Full time

    **Delivery Driver**:Due to continued expansion an opportunity has arisen for an experienced Multi Drop Delivery Driver to join our business in the Orpington / BR area. As a Multi-drop Driver, you'll be the face of our company. It's a crucial role and one that makes our service unique. Nella Cutlery provides a bespoke specialist knife sharpening service,...

  • Head of Customer Service

    5 months ago

    Orpington, United Kingdom Spy Alarms Ltd Full time

    **Head of Customer Service** **Orpington** **£45,000 - £50,000 + bonus and bens** **Company Overview** Spy Alarms are a fast-growing security company based in the Southeast. It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security...

  • Maintenance Data Coordinator

    4 weeks ago

    Orpington, Greater London, United Kingdom Huntress - Maidstone Full time

    We are seeking an experienced customer service professional to join Huntress - Maidstone, responsible for taking phone calls from customer sites for repair and maintenance work. As a key member of our team, you will generate all necessary paperwork and liaise with engineers to ensure seamless service delivery.Key Responsibilities:Take phone calls from...

  • Customer Service Advisor

    6 months ago

    Orpington, United Kingdom Nella Cutlery Full time

    Nella Cutlery Services are currently looking for a Customer Service Adviser to start in a full time role within our close knit customer service team. This is a varied and exciting opportunity which will suit someone with strong customer service skills and previous experience working in an telesales reception or office type environment. Nella Cutlery is a...

  • Customer Service Advisor

    5 months ago

    Orpington, United Kingdom Netbox Digital Ltd Full time

    Customer Service Advisor **Salary**: £22,000-£24,000 + commission OTE £30k minimum Location Orpington Hours: Monday - Thursday 8:45am-5:30pm Friday 8:45am - 5pm My exclusive client based in Orpington is looking to recruit a Customer Service Advisor into their Customer Success Team. You will be joining a well-developed company where retention is so high...