Call Centre Representative

2 months ago


Liverpool, United Kingdom The Connected Consulting Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing excellent customer service and resolving inquiries over the phone. This is a great opportunity for individuals who enjoy helping others and have strong communication skills.

**Duties**:

- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products, services, and promotions
- Enter customer data and update account information in the system
- Analyze customer needs and recommend appropriate solutions or products
- Escalate complex issues to the appropriate department for further assistance
- Follow up with customers to ensure their concerns have been addressed

**Qualifications**:

- Ability to communicate effectively with customers from diverse backgrounds
- Strong data entry skills with attention to detail and accuracy
- Ability to analyze customer inquiries and provide appropriate solutions

**Salary**: From £24,025.34 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 11/04/2024



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