Customer Service Advisor Occ615248

1 week ago

Oxford, United Kingdom Oxfordshire County Council Full time

**Job details**:
**Salary range**: £23,500 - £26,873 per annum (Grade 5 - 6 Progression)

**Work location**: Customer Service Centre, County Hall, Oxford OX1 1ND. (We support Hybrid working)

**Hours per week**:37

**Contract type: P**ermanent

**Closing date**: Monday 18th March 2024

**Interview date**:To be confirmed
- Can you demonstrate a strong capacity for empathy and the ability to understand and support others effectively?
- Do you possess a genuine passion for creating a meaningful impact through your work?
- Are you seeking to join a dedicated team that consistently strives for excellence while fostering a supportive work environment?
- Do you have the ability to manage a high volume of calls consistently and effectively throughout the course of the day?
- Do you possess exceptional communication skills with the ability to diffuse potential situations before they arise?
- Can you showcase the confidence to communicate effectively with a diverse range of individuals?
- Can you consistently uphold a high standard of customer service in all interactions?
- Do you dare to do things differently?

If you feel like this is a role you can take on and flourish in, then please apply

**About us**:
Our Customer Service Advisers are the first point of contact with members of the public, partners, agencies and other teams and services, handling enquiries via a variety of channels and signposting to information and services appropriately.

Our vision is to ‘provide excellence in Customer Service to the residents and visitors in Oxfordshire’ whilst also supporting the empowerment, independence and self-serving ability of our customers.

Our key aims are:

- To deliver a superior experience to all our customers and our colleagues within Oxfordshire County Council.
- To be a high performing customer experience service.
- To ensure that our customers have trust, confidence, re-assurance and respect in everything we do.

**About the role**:
Here within the Customer Service Centre at Oxfordshire County Council we are looking for a committed and enthusiastic person to join our team as one of our Customer Service Advisors

The person within this role will be the first point of contact with members of the public, partners, agency and will work closely with other OCC teams and different services. In doing so they will deliver an efficient and effective service to customers whilst maintaining high standards of customer service.

This post holder is responsible for ensuring that all relevant County policies and procedures are adhered to, and concerns are raised in accordance with these policies.

**About you**:
To be successful in the role, you need:

- Proficient listening and verbal communication skills to engage effectively with diverse individuals on a daily basis, maintaining a professional demeanour throughout.
- The capacity to handle consecutive calls throughout the workday with a positive and constructive approach.
- The ability to handle challenging or sensitive conversations empathetically during phone interactions.
- Ability to produce written reports to a high standard.
- An exceptional attention to detail in all tasks and responsibilities.
- A strong work ethic with a commitment to maintain high standards in customer service.
- The ability to collaborate effectively within a team environment.
- Demonstrates a sincere desire and genuine interest in assisting others.
- Exhibits empathy and understanding towards others and their needs.
- Possesses the ability to operate with integrity, coupled with a willingness to embrace continuous learning.

**Rewards and benefits**:

- Culture of flexible working
- Technology to support agile working where role permits
- Up to 31 day’s holiday p.a. plus bank holidays
- Option to ‘buy’ additional holiday
- Employee Assistance Programme including access to health and wellbeing support
- Membership of the Local Government contributory pension scheme, with an employer’s contribution of up to 19.9%
- Enhanced family friendly policies
- Local and national discounts for shopping and travel
- Great learning and development opportunities to support your ongoing development

**Would you like to know more?**:
**Please click here to view the Job Description and Selection Criteria**

**Training and Development**:
We’re proud of our strong learning and knowledge-sharing culture here. You can look forward to:

- Our online skills and knowledge platform dedicated to your continuing professional development.
- Coaching, workshops, mentoring, shadowing and support from social groups.
- A two week in office tailored induction.
- Regular 121 meetings with your manager to discuss any opportunities or training to further your career.

**Why Oxfordshire?**:
Oxfordshire has a wonderful balance between beautiful Cotswold countryside and quaint villages and towns against the urban dynamic of the world-renowned university City of Oxford and surrounding market towns.

Our base **Coun

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