Customer Service Advisor

1 week ago


Oxford, United Kingdom Octave Recruitment Ltd Full time

We are currently looking to hire a Customer Service Advisor (Admin/Clerical) at County Hall County Council Offices, OX1 1ND.
- £10/per hour (+12.55% holiday)
- 37 hours a week - Mon-Fri/8:30am - 5:00pm

Role

You will be:

- Looking up information for customers on computers and either resolving their enquiries or providing them with other sources of information as necessary.
- Searching, reading and entering customer details and enquiries into a range of database systems.
- Using Microsoft Office products e.g. Outlook and Word.
- Dealing tactfully with complaints and escalating customer complaints appropriately; passing relevant feedback to managers to improve service delivery.
- Checking official documents e.g. Utility Bill, Driving Licence to verify customer identity for a range of services.
- Advising customers about their eligibility for a range of services.

Managers tips:
Send a supporting statement along with your CV that
explains how you meet the criteria for the role as set out
in the job description. It is helpful to address each of the
selection criteria in turn and provide a short example of
how you meet the criteria. The example doesn’t have to
be work related.



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