Salesforce Systems Administrator

2 weeks ago


Belfast, United Kingdom Rapid7 Full time

Rapid7 is seeking a Salesforce Administrator to join our growing IT Application Management Team which is responsible for overall health, support and compliance of Rapid7 Tier one Salesforce SaaS platform and various associated integrations and tooling that currently exists on its framework

**About the Team**

The Application Management team is critical to running the business at Rapid7, supporting both internal and external customers. On a day-to-day basis this person will work as part of a cross functional teams to solve customer, business and security problems of varying complexity

**About the Role**

In this role, you will:

- Provide operational support in solving real life problems involving the Salesforce ecosystem
- Provide consultative guidance to various operational teams within Rapid7 to influence user behaviour and enable ways to faster time to resolution
- Provide data and reports to support compliance and audit related work on a periodic basis
- Administer additional tools like Prodly, Odaseva, SpringCM associated to our Salesforce ecosystem
- Work and contribute on projects that may involve, but not limited to, new app installations and integrations, data migrations and upgrades
- Establish and maintain professional working relationship with various vendors as applicable

The skills you’ll bring include:

- 2+ years as a Salesforce Administrator in an operational role as part of an enterprise IT technology team that works with a variety of business operations that supports Sales, Marketing, commercialisation, legal, customer success functions
- Ability to work independently, effective time management, curiosity, strong communication and relationship skills
- Ability to manage backlog of work and meet deadlines
- Developer mindset, whereby willing to identify and triage issues with potential long term fix
- Proven experience with Agile scrum methodology
- Strong work ethic and customer service mentality
- Experience in Salesforce CPQ a plus
- Experience with Integration frameworks involving Salesforce a plus
- Working knowledge with GITHUB integration a plus

About Rapid7

**About Rapid7**

Rapid7 (NASDAQ: RPD) helps organisations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behaviour, be in 10 places at once, and shut down attacks. We’re on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people.

With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.

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