Customer Service Advisor

4 days ago


West Midlands Region, United Kingdom Hays Specialist Recruitment Limited Full time

Customer Service Advisor - Green Waste Management
**Your new company**
We are looking for customer service advisors to join the Green Waste Management team at Birmingham City Council to help improve their customer's experience. BCC customer service centre is made up of 22 services across the Contact Centre who truly make a differenceto the citizens of our city across housing, revenues, council services, social care, cost of living, home to school transport etc. They resolve issues for the 1.3 million residents of our city.
**Your new role**
As a customer service advisor, you will provide the city's residents with a number of waste management services. Including domestic waste, recycling, green waste (of which we take payments), clinical waste, bulky waste, assisted collections as well as managingfour main recycling centres across the city. The role will predominately require advisors to manage calls from residence that are reporting their missed collections as well as log and take payment from residents who wish to renew their green waste subscriptionsor create a new account for green waste collections.
This role is a temporary ongoing assignment, but we also see opportunities to be made permanent with the contact centre. This is dependent on performance and a successful internal interview.

**What you'll need to succeed**
To succeed in this role, you will need good customer service, and have the ability to help others. Interviews will take place on Microsoft Teams.
**What you'll get in return**
This role is a temporary, full-time position. Although it is temporary, this is an ongoing role and there is the possibility of the position going permanent if you are achieving and successful.
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



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