Operations Assistant

1 month ago


Edinburgh, United Kingdom Appointedd Full time

Are you passionate about making your next organisation an outstanding place to work? Then why don’t you join us at Appointedd on our mission to power a world where anything, or anyone, can be booked in as little as two taps.

**About Us**

Appointedd was born in 2011 when our founder and CEO, Leah, then a busy magazine editor, found herself unable to book an appointment with her hairdressers (and who hasn’t been there?) She saw a gap in the market for an easy online booking system. From that idea, Appointedd has grown into an industry-leading product, powering everything from small hairdressers to multi-national household names, and supported by a team of 33+ ambitious, talented people based in and around Edinburgh.

Here at Appointedd, we’re on a mission to be recognised as the best online booking system in the world by enabling anything, or anyone, to be booked (or requested) in as little as two taps

**About the Job**

We’re looking for an Operations Assistant to join our Business Operations team and work closely with our COO and Finance & Operations Specialist to grow our team and make our business operations scalable.

**Are you what we’re looking for?**

This is an opportunity to become a pivotal member of our Operations team as we scale to support the growing Appointedd team.
- You will be responsible for managing our Edinburgh based office which will include:_
- Reception duties, answering office phone calls
- Liaising with our office landlord to schedule maintenance works
- Ordering and receiving supplies
- Organising the training and provision of first aid/fire wardens/mental health first aid services
- Training staff and keeping records of health and safety and fire safety
- Conducting workplace assessments
- You will also be responsible for managing the full cycle of recruitment from sourcing, to interviewing, to offer and beyond by:_
- Coordinating inductions: arranging equipment, conducting induction meetings, co-ordinating initial set up and training
- Being the first point of contact in answering day-to-day employee relations queries
- Ensuring accuracy and quality in all maintained HR documentation and employee records
- Identifying areas for process, procedure and service improvement, of HR policies and processes and delivering that change
- Organising team events that support team culture and focusing on employee engagement, wellbeing and experience.

**The skills you’ll need to have**:

- You’ll be a problem solver who’s able to come up with practical solutions
- You'll need to be organised Attention to detail will be vital to succeed in this role
- You’ll be an ambitious self-starter with the desire to learn and develop your skills
- You’ll be a starter finisher, to manage small to medium projects end to end
- You'll benefit from analytical skills, with experience using tools such as excel
- You’ll be willing to roll up your sleeves and get stuck in as no two days in Appointedd operations are the same. This role will be particularly varied.
- You have experience in personnel administration and knowledge of HR compliance (not essential)
- You want to take ownership of your workload and make a measurable impact
- You care deeply about peoples’ needs and have the drive to lay the foundations of an outstanding HR department
- You're always thinking about how to do things quicker and better and live for automation and continuous improvement

**Benefits**:

- Flexible working policy to support work/life integration - we have a 35hr work week and our core hours are 10am-2pm. You can manage your time outside that however you wish
- EMI Share Options scheme - all Appointedd team members have Share Options so they can directly benefit in the success of the business
- Private Healthcare - access to private healthcare, mental health support and a number of additional perks available through Vitality Health
- We work on Apple equipment and will provide all electronic equipment you need to do your job
- Anywhere Working - all employees have the opportunity to work from anywhere for four weeks of the year to spend time with family or just explore
- Mentoring, training and regular 1:1s to support your personal development
- Enhanced Maternity and Paternity leave policies
- Regular team social events - either in-person or virtually when needed
- Quarterly employee recognition award for those who have gone above and beyond
- Premium access to CharlieHR Perks at Work programme

**Salary Banding**:
This is an entry-level position with salary banding from £21,000 to £25,000 dependent on experience.



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