Digital Personal Shopper

5 months ago

London, United Kingdom Flannels Full time

**Company Description** FLANNELS **is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.

With an innate attention to detail and a timeless style, **FLANNELS **offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands
**FLANNELS **Personal Shopping team is looking for an exceptional Personal Shopper to join our exciting online Digital Shopping team, full time role based at our Head office location in London 5 days per week.

Commercially astute and responsive to customer needs, as well as fashion, market and competitor trends, they’ll work to drive awareness of the FLANNELS offering through the lens of New Luxury. A strong communicator, coaching and nurturing team members will be a key part of the role, helping to drive performance and supporting their professional development.

**Ongoing Responsibilities**:

- Build **FLANNELS** Personal Shopping client base, by engaging with existing client relationships and encouraging them to become part of the PS loyalty program, and introducing new potential clients to **FLANNELS **Personal Shopping.
- Maintain client profiles / relationships driving retention & loyalty through elevated styling edits and surprise and delight comms and events.
- Offer expert advice to engage and retain clients across all **FLANNELS** categories, working with Heads of Personal Shopping to provide a seamless shopping experience.
- Ensure timely outreach to new clients utilising available systems.
- Monitor correspondence and ensure prompt response to all enquiries
- Contribute and assist in marketing / partner events as required
- Work alongside internal departments to provide feedback on client trends, notably commercial and brand partnerships team.
- You will be responsible for achieving your sales targets. You will be KPI & reporting focused, always able to articulate your success metrics and individual target.
- Demonstrate the ability to organise and host client engagement activities from your network with the support for Heads of Personal Shopping.
- Daily operating of PS POS systems & CRM tooling to support and better the client journey.
- Participate in brand training, events and special company promotions
- Confidently dealing with internal group divisions, e.g. buying, commercial teams, logistics.
- Act at all times as an advocate of Flannels, ensuring company philosophy is at the heart of all interactions with clients and extends across business internally.

**Qualifications** Qualifications and Experience**:

- Minimum 3 yrs experience with personal shopping across a luxury consumer sector, with an existing client book (as a plus)
- Strong UK & international client connections / acquiring and retaining HNW clients.
- Proven previous experience working within a sales target driven environment
- Tech savvy - elevated sales attitude to maximise both physical and digital experiences
- Outstanding written and verbal communication skills (fluency in English both written and spoken) along with excellent customer service, negotiation and interpersonal skills
- Strong work ethic and natural ability to think outside the box and problem solve to strict deadlines
- Flexible with an ability to think big and solution driven to satisfy the customer
- An eye for detail and outstanding organisational skills are essential
- Interest in global fashion trends and the luxury market
- Proficient in MS office, including, Word, Excel, Outlook, CRM & Clienteling system

**Additional Information** You will benefit from**:

- Competitive Basic Salary
- Performance based incentive Scheme
- Monthly Group Rewards and Recognition
- Long Service awards
- Join the Fearless1000 Incentive Scheme watch THIS video to find out more
- 28 Days Holiday
- Discounted Gym membership
- Group Wide 20% Discount across all Frasers Group brands

  • Marketing Director

    3 weeks ago

    London, Greater London, United Kingdom Snappy Shopper Full time

    About the RoleAs a key member of the Snappy Shopper team, the Head of Marketing will be responsible for spearheading local market activation, developing data-driven and creative marketing campaigns, and leveraging industry trends to drive growth. This role will collaborate closely with product, sales, and regional growth teams, as well as founders, to ensure...

  • Personal Shopper

    5 months ago

    London, United Kingdom Afmusa Group Ltd Full time

    Are you a dedicated shopping enthusiast with an inherent sense of style? If so, an exciting career opportunity is calling your name. Join our team as a Personal Shopper, specializing in in-store product procurement, and embark on a fulfilling journey within the dynamic world of fashion. **Primary Responsibilities**: - **Tailored Shopping Experience**: As a...

  • Luxury Personal Shopper

    6 months ago

    London, United Kingdom DeLa Mode Fashion Full time

    We’re looking for a Personal Shopper to join our Personal Shopping team who has a knowledge of luxury brands and trends. Are you a fashion enthusiast with an avid interest in fashion brands? outgoing? Savvy on Social media? Then you fit in perfectly well. **About the Role**: - You will be visiting various fashion and apparel brand stores to do coverage...

  • Personal Shopper

    4 weeks ago

    London, United Kingdom Harrods Full time

    Delivering world class service to Harrods' most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us. As a Personal Shopper, you will pro-actively deliver exceptional sales...

  • Private Personal Shopper

    6 months ago

    London, United Kingdom paddington89 ltd Full time

    We are looking for a private personal shopper to join our UK based e-commerce start up specializing in personal shopping, virtual personal styling consultancy, rental of luxury bags and accessories. You will get the opportunity to work closely with high-end brands such as Chanel, Dior, Hermes. Your responsibilities will include but won’t be limited to -...

  • Luxury Personal Shopper

    6 months ago

    London, United Kingdom Afmusa Group Ltd Full time

    Do you have luxury sales experience and understand the luxury fashion market? Do you keep up to date with clients, sales associates and have connection within the community? Luxury Personal shopping is your step into taking your experiences further with unlimited opportunities. **Primary Responsibilities**: - **Tailored Shopping Experience**: As a devoted...

  • Shopper Assistant

    6 months ago

    London, United Kingdom Ballari Ltd Full time

    Overview: We are seeking a reliable and detail-oriented Store Shopper to join our team. As a Store Shopper, you will be responsible for assisting customers in finding and purchasing the products they need. This is a great opportunity for individuals who enjoy providing excellent customer service and have strong organisational skills. **Duties**: - Assist...

  • Global Shopper Marketing Strategist

    1 week ago

    London, Greater London, United Kingdom Advocate Group Full time

    Global Shopper Marketing OpportunityThe Advocate Group is partnering with a globally recognized Personal Care brand to find a talented Global Shopper Marketing Manager. This role will be pivotal in growing category visibility and developing impactful omni-channel shopper marketing initiatives.The Role:Be a thought leader in the business for Shopper Marketing...

  • Creative Director of Shopper Experience

    1 week ago

    London, Greater London, United Kingdom OLIVER Agency Full time

    We're seeking a highly motivated and experienced Shopper Activation Studio Manager to join our team at OLIVER Agency. In this critical role, you'll be responsible for overseeing the creation of Point of Sale (POS) materials and digital assets that exceed client expectations.Your key strengths will include:Proven track record in creative team leadership with...

  • Global Shopper Marketing Manager

    4 weeks ago

    London, Greater London, United Kingdom Advocate Group Full time

    Global Shopper Marketing Manager Remote Working (Global Opportunities) Omni-channel focus Personal Care Brand – Huge Growth Trajectory As a seasoned shopper marketing manager, you will play a pivotal role in driving category visibility and developing impactful omni-channel shopper marketing initiatives for a globally recognised Personal Care brand....

  • Shopper Marketing Lead

    6 months ago

    London, United Kingdom ADM Full time

    Job Description ADM unlocks the power of nature to enrich the quality of life. We’re a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We’re blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living. We’re a cutting-edge...

  • Interim Shopper Marketing Manager

    2 days ago

    London, United Kingdom Vertical Advantage Full time

    Location - Greater London (Hybrid)Salary - c£300 per dayLength - 3 - 6 monthsMy client is a leading FMCG with a top tier culture. They require a Shopper Marketing Manager to develop & manage the delivery & execution of customer marketing plans across all brands/channels & retail customers, on a short term basis.In this role you will be developing and...

  • Interim Shopper Marketing Manager

    2 weeks ago

    Greater London, United Kingdom Vertical Advantage Full time

    Job Description Location - Greater London (Hybrid) Salary - c£300 per day Length - 3 - 6 months My client is a leading FMCG with a top tier culture. They require a Shopper Marketing Manager to develop & manage the delivery & execution of customer marketing plans across all brands/channels & retail customers, on a short term basis. In this role you will be...

  • Interim Shopper Marketing Manager

    6 days ago

    Greater London, United Kingdom Vertical Advantage Full time

    Location - Greater London (Hybrid)Salary - c£300 per dayLength - 3 - 6 monthsMy client is a leading FMCG with a top tier culture. They require a Shopper Marketing Manager to develop & manage the delivery & execution of customer marketing plans across all brands/channels & retail customers, on a short term basis.In this role you will be developing and...

  • Interim Shopper Marketing Manager

    6 days ago

    London, UK, UK, United Kingdom Vertical Advantage Full time

    Location - Greater London (Hybrid)Salary - c£300 per dayLength - 3 - 6 monthsMy client is a leading FMCG with a top tier culture. They require a Shopper Marketing Manager to develop & manage the delivery & execution of customer marketing plans across all brands/channels & retail customers, on a short term basis.In this role you will be developing and...

  • Shopper Marketing Executive

    5 days ago

    Greater London, United Kingdom The Advocate Group Full time

    Job Description Shopper Marketing Executive - E-Commerce Up to £50,000 Hybrid - London Are you passionate about premium products, and have a good understanding of how to excite consumers through the digital/E-commerce channel?

  • Shopper Strategist

    6 months ago

    London, United Kingdom ZEAL Creative Full time

    **A bit about us**: We are Zeal, the UK’s most effective brand activation agency. We help the world’s biggest brands to engage, inspire and motivate consumers into action. Our clients are some of the world’s largest FMCG retail brands. If having the chance to work with the likes of Lucozade, Ribena, Nestle, Kelloggs, McCain, Carlsberg and other global...

  • Luxury Private Shopper

    6 months ago

    London, United Kingdom Ballari Ltd Full time

    Overview: We are seeking a reliable and detail-oriented Private luxury Shopper to join our team. As a Shopper, you will be responsible for assisting customer orders in finding and purchasing the products they need. This is a great opportunity for individuals who enjoy shopping and keen on the fast moving luxury market. **Duties**: - Assist in locating and...

  • Digital Personal Shopping Assistant

    6 months ago

    London, United Kingdom Selfridges Full time

    Job Introduction **As a Digital Personal Shopping Assistant, you will**: - Support one or more Digital Personal Shopping Consultants with appointments, product sourcing and transactions - Positively interact with potential and existing clients. Answering queries and providing guidance on our services - Continue to deliver our unique service by maintaining...

  • Design Lead

    6 months ago

    London, United Kingdom Neko London Full time

    For this role, you will need to have inside-out knowledge of shopper marketing and really understand what design work will entice prospective buyers instore. The pieces of marketing material produced can range from window vinyl’s, hanging banners, bespoke counter top displays and even displays with light and motion detectors. Must be fine working on a...