Admin Scheduler

6 months ago

Coleraine, United Kingdom Kennedy Recruitment Full time

Are you an experienced Administrative professional with excellent customer service skills possessing the drive and determination to succeed in your field? If so, click "Apply" now, as we'd love to hear from you

**Your Duties**:

- To accurately diagnose and record maintenance repairs for tenants and triage customer calls to establish work orders for issue to depot operatives.
- To schedule or reschedule all appointments to suit customers and or business needs.
- To correlate repairs data and track repairs progress against agreed deadlines, following up on any beyond deadline jobs.
- To communicate and liaise with a range of internal and external stakeholders including customers, depot Supervisors and the organisational Customer Support Unit to help deliver effective maintenance services.
- To build and maintain a knowledge and understanding of the schedule of rates.
- To carry out and complete all work to a high quality and in a timely manner to meet contract KPI's.
- To use a wide range of internal IT systems to record, manage, create, analyse and retrieve repairs information.
- To provide a high level of internal and external customer service and following issues through to completion, while ensuring timely escalation to senior management, when required.
- To represent the organisation as required and provide support and cover for the other team members as and when required.

**Your Profile**:

- Hold a BTEC National Certificate or equivalent Professional or Technical qualification plus at least one year of relevant general administrative experience.

**OR**
- Have five GCSEs or equivalent qualification, plus at least two years of relevant general administrative experience.

**OR**
- Can demonstrate three years of general administrative experience and can demonstrate ongoing learning in the field.

**Additional Information**:

- A Basic Access NI Check is Required.
- If this role isn’t for you, Kennedy Recruitment source a broad range of career opportunities to choose from. Get in touch via 028 9033 0555 to find out more._

**Job Types**: Full-time, Temporary contract
Contract length: 13 weeks

Pay: £11.98 per hour

Expected hours: 37 per week

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Administrative experience: 1 year (preferred)

Work Location: In person

Reference ID: 3575

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