Receptionist/administrator

2 weeks ago

Wigan, United Kingdom Millennium Care LTD Full time

Norley Hall Care Home are seeking a Receptionist & Administrator to meet and greet visitors, carry out general administration and telephony duties as instructed.
**Salary**:£12.50 per hour.
*
RESPONSIBILITIES:*
Ensure that the conservatory/reception area is always welcoming and appropriately maintained. Keep the area tidy and clutter-free.
Answer incoming telephone calls in a friendly and professional manner and transfer the call to the relevant person or department. If there is no one available take a message and ensure that the correct person receives the message.
Deal with all complaints in an empathetic manner and escalate as appropriate.
Welcome visitors with the highest standard of customer service, give assistance to visitors and residents as required.
Ensure deliveries, including medication, received at reception are given to the appropriate person and that medication is not left unattended at reception.
Manually and electronically record all admissions and discharges of residents in the relevant databases and files.
Prepare notices and posters and display them on the correct notice board for residents, staff and visitors where required.
Accept and receipt monies and cheques paid into the home via the post or by visitors.
Money from petty cash and the residents' cash book is to be recorded daily and reconciled weekly.
Be familiar with Fire Drill, Safety precautions and COSHH
Maintain occupancy records electronically on relevant software to ensure data is always up to date.
Complete the new employee profiles on relevant software.
Liaise with head office on payroll matters and collate annual leave, sickness and HR data.
Maintain employee annual leave on relevant software.
Ensure each new resident/family member completes and returns a service users contract and file manually and electronically.
Ensure all filing is in the correct section of the file and up to date.
Update and maintain the Next of Kin database ensuring all information is correct on a monthly basis.
Ensure employee files are maintained and updated with relevant information on a monthly basis.
Maintain the employee database ensuring all staff contact details are kept up to date and any changes are recorded in the relevant software.
*
Benefits:*

£12.50 per hour
Ongoing training and career development
Competitive Employee Recognition and Reward Scheme
Fully funded Employee Assistance Programme via Health Assured
Full uniform and onsite parking provided
5.6 weeks annual leave based on a full-time contract
**About Millennium Care**:
Millennium Care is a multi-award-winning, family-owned care organisation with a difference. Recently named ‘Care Employer of the Year’, we provide expert care across a number of homes, set in picturesque surroundings across Lancashire and Greater Manchester.
At Millennium we are focused on providing individual, person-centred care, whilst keeping enjoyment alive in all our homes and bringing a fresh and innovative approach to care.
**Diversity & Inclusion**:
Millennium Care is dedicated to building a workplace that reflects the diversity of the world we live in. We believe that a diverse and inclusive environment is essential for fostering creativity, innovation, and success.
Millennium Care is committed to providing equal opportunities, and creating an inclusive culture while promoting equitable practices.
*
WE DO NOT OFFER SPONSORSHIP.*

**Job Types**: Full-time, Permanent

Pay: From £12.50 per hour

**Benefits**:

- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: Norley Hall Administrator

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