Administrator - Adult Learning, Multiply

1 month ago


Chichester, United Kingdom WSCC Full time

**About Us**
West Sussex County Council (WSCC) is a diverse organisation that provides services to more than 850,000 residents every day. Our teams use their experience to enable and challenge the Council to deliver improved efficiency and effectiveness. The Children, Young People and Learning Department is committed to meeting the needs of all our children and young people with a particular focus upon our most vulnerable and disadvantaged to ensure that they fulfil their potential.

**About The Job**
Grade: NJC 4

**Salary**: NJC Grade 4 £21,575 to £21,968

Working pattern: Full time (Fixed Term contract ending 31/03/2025)

Contract type: Fixed Term

Locations: Chichester Area

Closing date: Monday 21st August 2023

Interviews: Thursday 31st August 2023

As part of Education and Skills, the Education Communications and Enterprise Team source and manage high profile and high stakes funded programmes which deliver vital services and support to children, young people and learners across the county.

This post will provide essential support in the planning and delivery of our funded programmes. The role will include liaising with providers and stakeholders to share information regarding our programmes, collating information and data returns with accuracy and precision. You’ll help to maintain effective relationships with a range of partners, both internal and external, to ensure the smooth running of our services.

**Experience and Skills** Key Skills**:
(These will be used as the shortlisting criteria)
- Good communication, customer service and interpersonal skills in order to interact effectively with stake holders and act as a point of information / advice / guidance where appropriate.
- Ability to work as part of a team completing shared tasks in order to deliver a service to others.
- Good interpersonal skills with the ability to confidently work with internal and external partners e.g. dealing with complex queries.
- Ability to meet set deadlines and to understand when problems need to be referred upwards, for example in responding to complaints promptly for a quick accurate solution.
- Analytical and judgement skills in order to effectively assist with customer queries.
- Proficient IT skills, using Microsoft Office Suite, in order to be able to use the Service computerised databases, photocopiers, scanners and the internet.

**Qualifications and/or experience**:

- 4 GCSEs with A-C (9-4) passes including Maths and English, or equivalent qualification or experience demonstrating that level of numeracy and literacy.
- An IT qualification or equivalent experience demonstrating good working knowledge of IT systems / procedures.
- Level 3 Information, Advice and Guidance qualification - **_Desirable_**:

- Experience of dealing with the public and providing excellent customer service, including providing specialist information, advice and guidance.
- Experience of team working.
- Experience in the delivery of child or family support services in the statutory or non-statutory sector - **_Desirable_**:

- Valid and full driving licence and access to a vehicle / ability to travel around the county independently.

**Key responsibilities**

Communicate in an appropriate manner with a wide range of people through face-to-face contact, electronic media and over the telephone, including taking clear and accurate message and dealing with customer comments and complaints.

Contribute to the operation of our funded programmes and dealing with complex queries, liaising with WSCC colleagues and ensuring accurate and timely recording of information.

Input straightforward information into computerised systems with accuracy to meet the needs of the service, for example maintaining databases.

Produce and prepare reports, spreadsheet information, packs relating to specific events or projects.

Process invoices, maintain accurate records for budgeting purposes, provide basic reporting and present data for analysis.

Searching information using specialist database/electronic resources.

**Rewards and Benefits**

**Further Information**
The reference number for this role is CAFHE04642.

Job Reference: CAFHE04642



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