Customer Support Coordinator

4 weeks ago


Lowestoft, United Kingdom Papworth Trust Full time

**Customer Support Co Ordinator - Lowestoft**

**Circa £23,500k per annum**

37.5 hours per week

Papworth Trust is a leading disability charity with over 100 years’ experience of championing equality, providing choice and promoting independence. Do you have the dedication and compassion to work for a company that to support people with disabilities to live the life they choose?

**Are you looking to take your career in Social Care to the next stage?**

We have a fantastic opportunity for a full time Customer Support Co-ordinator. This is the perfect role for an existing Care Co-ordinator, Care Supervisor or a Care Assistant looking to progress their career.

You will also need to be confident and motivated in your approach, and have excellent administrative and organisational skills.

**Key description of the role**:

- Responsible for completing all customers monthly, quarterly and yearly audits in line with governance and compliance policy and procedure. This will involve visiting all services.
- Uploading documents that are relevant
- Sort and organise customer files on share point and in their homes.
- Support the Deputy Manager and Service Lead with any paper work role regarding the customer.
- Reviewing and updating support plans to support the Service Lead
- Taking minutes for customer meetings and ensuring outcomes are typed up.
- Supporting the Care Coordinator with timesheets and Rota’s when needed.

**Key skills required**:

- Be computer literate and have good office skills
- Have excellent customer service and telephone skills
- Have an empathetic and a caring nature
- Be well organised and can work calmly under pressure
- Have experience of working in Care setting
- Be a people person with good communication skills
- Be a team player
- Support with other tasks required to meet the needs of the business.

This is a Hybrid position, with the expectations of a mix of working in the office, out in the services and from home.

Papworth Trust are an equal opportunity employer. Charity Number: 211234

**Job Types**: Full-time, Permanent

**Salary**: £23,500.00 per year

**Benefits**:

- Casual dress
- Company events
- Cycle to work scheme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Lowestoft: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Application deadline: 20/01/2023



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