IT Support Technician

3 weeks ago

Lowestoft, United Kingdom Reed Business Support Full time

Are you experienced within IT support seeking a new role? Look no further

Opportunity to join a dynamic team who don’t define themselves in terms of 1st, 2nd and 3rd line support. This role is based on site so to be successful you must be able to travel to Lowestoft Mon - Fri.

You will be working under the IT Manager. You must be willing to take responsibility of technical issues and offer sympathetic support to end users who may be less IT confident. However, we are looking for an individual who is happy to work independently,managing their own workflow as well as working as part of a team.

A full UK driving license will be required as you will be expected to travel to other offices on occasions.

We are looking for an individual who has at least 3 years experience in an outsourced IT support or Managed Service Provider role. Relevant qualification in IT i.e. A level, Microsoft certification or CompTIA A+.

Essential skills (Technical):

- Excellent knowledge of Microsoft 365 products including Word, Outlook, Excel, SharePoint, Teams and Azure AD. Common integrations with MS Office i.e. Mimecast, Adobe
- Windows 10 and later
- Knowledge of Microsoft 365 services such as Endpoint Manager. Experience of Apple devices.
- Printers, MFPs and Print Server.
- Excellent knowledge of networking (MPLS & VPN) especially across Meraki and Draytek products
- Working knowledge of IP telephony (SIP trunks)
- Previous experience providing IT support
- Exemplary customer service and problem-solving skills
- Experience of administering and supporting the latest Microsoft technologies
- Strong troubleshooting skills with Microsoft Office issues
- Knowledge of Active Directory, Group Policy, and DNS with an active interest in other networking services
- Knowledge of certification such as CyberEssentials

Essential skills (soft):

- Excellent verbal and written communication skills. Must be a good listener.
- Smart and presentable.
- Good time keeping.
- Polite, friendly, and confident.
- Must work well under pressure with an ability to multitask, prioritise tasks and work to deadlines.
- Strong interpersonal and communication skills to work at all levels within the company.
- Solution focused with a natural problem-solving aptitude.
- Keen to learn the latest technologies and self-motivated.
- Strong organisational skills.
- Be happy to learn new tools, techniques and platforms towards creating innovative solutions.

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