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Customer Service Assistant

4 months ago

St Andrews, United Kingdom Hello Student Management Limited Full time

Are you an experienced Customer Service Advisor who relishes in making a great first impression? Do you have experience in sales or increasing revenue? Have you worked in Purpose Built Student Accommodation or a similar setting? If the answer is yes then we’d love to hear from you.

**The role**

As a Customer Service Advisor you will be responsible for high levels of customer service and satisfaction and ensuring any issues raised by our customers is resolved in an efficient manner following internal policies and procedures. Managing all Customer related queries and following up on any bookings.

**Qualifications and Experience**

Previous Customer Service and Sales experience in a same or similar role i.e. Purpose Built Student Accommodation (PBSA), Hospitality, Leisure, Sales setting is desirable.

**About us**

At Hello Student our properties are some of the best in the market and our friendly and approachable colleagues get to know our students, so that we provide a more personal service.

This Hello Student approach - combined with the smaller size and individual character of our buildings - helps to build a strong sense of community, encouraging students to stay with us in future years. In short, we offer our students, “homes, not halls”.

We’ve almost 100 purpose built student accommodation buildings, located in 29 cities in the UK. Over 9,000 students live with us and this is growing as we expand.

Our buildings are in exceptional locations, often with great character and individuality. We choose sites close to the universities and amenities of the cities in which they’re located.

Hello Student is a proud member of the Living Wage Foundation, we believe that a hard day's work deserves a fair day's so we've made an ongoing commitment to pay all our colleagues the Real Living Wage, higher than the National Living Wage set by Government

**Benefits;**
- 8% pension (7.5% employer / 0.5% employee) contribution
- Life cover
- Have your birthday off
- Service Award Scheme (one day per year up to 5 years’ service)
- Access to Reward Gateway and enjoy discounts with a number of leading retailer
- 25 days holiday entitlement (pro rata for part time colleagues)

**Job Types**: Part-time, Permanent

**Benefits**:

- Company events
- Company pension
- Life insurance
- Sick pay
- Store discount

Supplemental pay types:

- Bonus scheme

**Job Types**: Part-time, Permanent
Part-time hours: 16 per week

**Salary**: £12.00 per hour

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance

Schedule:

- 10 hour shift
- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Loyalty bonus
- Yearly bonus

Ability to commute/relocate:

- St. Andrews: reliably commute or plan to relocate before starting work (required)

Work Location: One location