Customer Assistant

7 months ago

St Andrews, United Kingdom Marks & Spencer Full time

**Working Pattern**

Sunday 15:30-19:30
Monday 17:30-21:30
Wednesday 17:30-21:30

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,its strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

St Andrews, FIFE, SCOTLAND;
St Andrews SF

  • Customer Assistant

    7 months ago

    St. Andrews, United Kingdom M&S Full time

    **Summary** Wed, Thurs, Fri & Sat: 0500-0900 **All the details** **Purpose** **Working hours Wed, Thurs, Fri & Sat: 0500-0900** **MUST BE OVER 18 YEARS OF AGE DUE TO WORKING PATTERN** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our...

  • Customer Assistant

    6 months ago

    St. Andrews, United Kingdom M&S Full time

    **Summary** working pattern 3 nights during the week 17:30-21:30 days of the week TBC 1 weekend in, 1 off **All the details** working pattern 3 nights during the week 17:30-21:30 days of the week TBC 1 weekend in, 1 off **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks...

  • Customer Assistant

    6 months ago

    St. Andrews, United Kingdom M&S Full time

    **Summary** working hours Week 1: Tues, Wed, Thurs & Sat: 0500-0900 Week 2: Sun, Tues, Wed & Thurs: 0500-0900 **All the details** **Purpose** working hours Week 1: Tues, Wed, Thurs & Sat: 0500-0900 Week 2: Sun, Tues, Wed & Thurs: 0500-0900 **APPLICANT MUST BE OVER 18 HYEARS OF AGE DUE TO CONTRACTED HOURS** To deliver a great shopping experience for...

  • Customer Assistant

    6 months ago

    St. Andrews, United Kingdom M&S Full time

    **Summary** Working Pattern Week 1 Sun: 1530-1930 Wed: 1730-2130 Thurs: 1730-2130 Fri: 1730-2130 Week 2: Wed, Thurs, Fri & Sat: 1730-2130 **All the details** **Working Pattern** Week 1 Sun: 1530-1930 Wed: 1730-2130 Thurs: 1730-2130 Fri: 1730-2130 Week 2: Wed, Thurs, Fri & Sat: 1730-2130 **Purpose** To deliver a great shopping experience for our...

  • Customer Assistant

    2 days ago

    St. Andrews, United Kingdom Marks & Spencer Full time

    Working Pattern Wed 5:30 - 9:30 PM Thurs 5:30 - 9:30 PM Fri 5:30 - 9:30 PM Sat 5:30 - 9:30 PM **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in...

  • Customer Assistant

    7 months ago

    St. Andrews, United Kingdom Marks & Spencer Full time

    **Working Pattern - MUST BE OVER 18 YEAR OF AGE DUE TO CONTRACTED WORKING HOURS** Sun 05:00 - 09:00 Mon 04:00-08:00 Tues 04:00- 08:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks...

  • Customer Assistant

    7 months ago

    St. Andrews, United Kingdom Marks & Spencer Full time

    **Purpose** MUST BE OVER 18 YEARS OF AGE DUE TO WORK PATTERN Week 1 Sunday 03:45-11:45 Monday 04:00-12:00 Thursday 03:30-11:30 Week 2 Monday 04:00-12:00 Thursday 03:30-11:30 Saturday 03:30-11:30 - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an...

  • Customer Service Assistant

    6 months ago

    St. Andrews, United Kingdom St Andrews Links Trust Full time

    Job Advert **Job description** St Andrews Links Trust is a great organisation committed to the Home of Golf as the world’s most renowned golf complex where we deliver memorable experiences for every golfer to Play, Learn, Shop and Relax on a daily basis. Our seven golf courses, including the Old Course are our core product and principal business driver...

  • Customer Service Assistant

    7 months ago

    St. Andrews, United Kingdom CJ Lang & Son Limited Full time

    We are recruiting for a Customer Service Assistant in our SPAR store in St Andrews. About us At SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are a long established family business and cultivating a sense of belonging is important to us. Our Customer Service Assistants work as a team; together we provide everything from...

  • Customer Advisor

    7 months ago

    St. Andrews, United Kingdom Boots Full time

    Summary Job Reference: 230581BR - Job Reference: 2 3 0 5 8 1 B R St Andrews, Market Street Fixed Term 15 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job...

  • Customer Advisor

    6 months ago

    St. Andrews, United Kingdom Boots Full time

    Summary Job Reference: - 229850BR St Andrews, Market Street Permanent 17.5 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking...

  • Customer Service Advisor

    5 days ago

    St Albans, United Kingdom Customer Service and Call Centres Full time

    Job Title: Customer Service Advisor **Salary**: £25,000 - £27,000 per annum Location: St Albans Contract: Permanent Hours: 37.5 hours per week - Shift patterns between 7:30am - 10pm (including some weekend work) COMPANY PROFILE Our well-established client, who are in the financial industry are looking for an enthusiastic and flexible Customer Service...

  • Customer Advisor

    6 days ago

    St. Andrews, United Kingdom Boots Full time

    Job Reference: 198262BR St Andrews, Market Street Permanent Part-time **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that’s a great...

  • Customer Service Avdisor

    7 months ago

    St. Andrews, United Kingdom Hello Student Management Limited Full time

    **Customer Service Assistant 37.5 hours per week, 5 days from 7 between 8am-8pm** **Why join us?** - 25 days holiday entitlement (pro rata for part time colleagues - Have your birthday off! - 8% pension (7.5% employer / 0.5% employee) contribution - SmartTech - get the latest technology and spread the payments over time with no interest or upfront...

  • Customer Service Avdisor

    7 months ago

    St. Andrews, United Kingdom Hello Student Management Limited Full time

    **Customer Service Assistant - 20 hours per week, 5 days from 7 working between 8am-8pm** **Why join us?** - 25 days holiday entitlement (pro rata for part time colleagues - Have your birthday off! - 8% pension (7.5% employer / 0.5% employee) contribution - SmartTech - get the latest technology and spread the payments over time with no interest or upfront...

  • Customer Assistant

    7 months ago

    St. Andrews, United Kingdom M&S Full time

    **Summary** WK1 SUN 03:45 11:45 MN 04:00 12:00 TES 03:30 11:30 WED 13:30 21:30 THRS 13:30 21:30 WK2 MN 04:00 12:00 TES 03:30 11:30 WED 13:30 21:30 THRS 13:30 21:30 SAT 03:30 11:30 **All the details** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time...

  • Customer Service Assistant

    7 months ago

    St. Andrews, United Kingdom St Andrews Links Trust Full time

    Job Advert **Job description**: St Andrews Links Trust is a great organisation committed to the Home of Golf as the world’s most renowned golf complex where we deliver memorable experiences for every golfer to Play, Learn, Shop and Relax on a daily basis. Our seven golf courses, including the Old Course are our core product and principal business driver...

  • Christmas Customer Advisor

    7 months ago

    St. Andrews, United Kingdom Boots Full time

    Summary Job Reference: - 219886BR Droitwich, St Andrews Square Fixed Term We are now recruiting Christmas Customer Advisors for our Droitwich, St Andrews Square store. The exact shift patterns will be discussed at interview **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first job...

  • Counter Assistant

    6 months ago

    St. Andrews, United Kingdom WHSmith Full time

    **Counter Assistant - WHSmith - [Insert Location]** Contract Type: [Permanent/Temporary] Working hours: [ Full detail of working hours] As a Counter Assistant in one of our Post Office Stores, you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and...

  • Customer Assistant

    7 months ago

    St. Andrews, United Kingdom M&S Full time

    **Summary** Sunday 15:30 - 19:30 Monday, Tuesday 17:30-21:30 £10.90 + £3 unsocial premium **All the details** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the...