![Inspired Bathrooms & Plumb Centre](https://media.trabajo.org/img/noimg.jpg)
Retail Store Supervisor
2 months ago
Retail supervisor - ROLE PROFILE
To effectively manage and develop a high performing team that drives sales and profitability, operational excellence whilst offering an outstanding customer experience. To support the area manager and fellow peers to collectively deliver company objectives. To act as a role model at all times and be an ambassador for inspired bathrooms. Reports to the area sales manager.
**Key accountabilities**
**Customer / strategy /plan**
- To lead team activities designed to create an outstanding customer experience.
- Deliver outstanding operational and display standards.
- To support and coach teams in selling techniques and product knowledge to ensure hat customers’ needs are met.
- Aligns store activity to meet the area business plan.
**People / leadership**
- Set, communicate and review objectives and personal development goals against KPI’s, In order for performance to be monitored and managed.
- Supporting individuals with talent and potential for development and growth.
- Recruit, train and retain great people who demonstrate the right capabilities and behaviours.
- Creates a positive and open working environment with a highly engaged team.
- Motivate and drive team to achieve sales and performance targets through the use of company’s incentives and regular team meetings.
**Financial / commercials**
- Deliver a broad set of KPI’s on a quarterly basis to achieve company targets.
- Effectively manage the P&L to control costs within allocated budget.
- Research competitor activity to utilise locally and forward to the area sales manager for upwards communication.
- Continually utilise KPI data, management information and local knowledge to identify and maximise business opportunities.
**Risk / Process**
- Achieve stock control targets in line within company guidelines to prevent financial loss.
- Ensure internal audit processes are followed to meet the required company standard
- Manage health and safety, security, and incident management process effectively with full colleague awareness and compliance.
- Manage customer complaints and prevent escalation to resolve to store level.
**Decision making**
- Implements store activity that supports the area business plan.
- Appoints colleges with the right capabilities and behaviours.
- Authorize discretionary discount in line with financial budgets.
- Merchandising of store for optimum results
- makes fair and reasonable decisions and recommendations at investigation and disciplinary meetings.
- resolution of customer complaints
- stock ordering
- organise event to support company charity and local community.
- utilise company feedback mechanisms such as teamtalk to forward ideas and suggestions for improvement.
**Salary**: £20,560.00-£24,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Flexitime
- Store discount
Schedule:
- 10 hour shift
- Flexitime
- Holidays
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Quarterly bonus
Work Location: In person
Flextime
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