Customer Host
5 months ago
**Job description** Introduction**:
***You’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best service. You will thrive in a team environment, and you will inspire others with your passion and support.
The Customer Host role ensures that we are leading the way in being a sociable retailer, through ensuring that our customers have the best experience in our shops.
over time hours where necessary.
- Making sure that our customers feel welcome and at ease in our shops
- Picking up on Customer buying signals to ensure that we are meeting the customer’s needs
- Ensuring that Product presentation and Shop visual standards are always excellent
- Understanding the features (fits, style, fabrics) of our product ranges to suggest the right products and outfits for our customers to drive sales
- Using knowledge of promotions or discounts available to inform our customers and increase sales
- Introducing customers to multichannel shopping through More Ways to Shop
- Assisting in Events, including Customer Event and preview evenings
- Responding to customer feedback and queries when needed, ensuring the customer is always happy
- Awareness of our charity partner and the positive impact they have in our community, so able to share with customers
- Understanding our approach to Ethical Sourcing to be able to explain this to our customers
- Ensuring key customer touchpoints within the shop are covered, greeting, till point, dressing rooms to offer, service, sales advice and introduce additional products
- Processing deliveries’ efficiently and ensuring that on the shop floor products are replenished and always available for customers
Job Reference: BRI01055
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