Clinical Customer Focus Lead

4 days ago


Bridgend, Bridgend county borough, United Kingdom PCI Pharma Services Full time
About Our Company:

We are PCI Pharma Services, a leading global CDMO dedicated to the healthcare industry. Our mission is to deliver life-changing therapies by bridging the gap between pharmaceutical companies and their patients.

Job Summary:

We are seeking an experienced Clinical Customer Focus Lead to join our team. This role will be responsible for ensuring that all quality-related tasks associated with customer accounts are completed to the desired standard and on time.

Key Responsibilities:

The successful candidate will have the following key responsibilities:

  • Customer-Facing Role: Partner effectively with European PCI Clinical sites and team members across both Quality and Operations/Project Management teams to ensure quality tasks associated with customer accounts are completed to the desired quality standard and on time.
  • Investigations: Investigations are completed on time to customers and to the desired quality standard.
  • Trend Analysis: Customer activities as they relate to quality tasks are completed on time with issues trended for evaluation by site leadership or continuous improvement teams.
  • Metrics Reporting: Metrics or KPIs are presented to customers on-time.
  • Relationship Building: Partners effectively with customer quality/personnel to build relationships to assist in business retention/pristine customer service.
Requirements:

To be successful in this role, you will need:

  • Education: A University degree in a scientific or health-based field.
  • Experience: Ideally, experience in the pharmaceutical industry or related field with good knowledge of European GMP/GDP legislation and guidelines (or ISO quality management system standards).
  • Skills: Proficiency with MS Office Suite programs and ideally experience in hosting/participating in audits.
Compensation:

We offer a competitive salary of $95,000 - $115,000 per year, depending on experience, plus benefits including medical, dental, and vision insurance, 401(k) plan, and paid time off.



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