Nhs Outpatient Administration Apprentice

3 months ago

London, United Kingdom Lifetime Training Full time

At King's College Hospital NHS Foundation Trust, the Outpatient Clinic Clerk plays a crucial and active role in achieving the smooth day-to-day running of the Liver outpatient department. You will work closely with administrative and clinical colleagues to provide a high quality telephony, administrative and reception service to patients, their relatives/carers and clinical staff. You will also be required to understand all aspects of the telephone appointment system and administration of the clinics held within the Liver outpatient service.
Key Responsibilities:

- To follow agreed protocols and practice in relation to all aspects of outpatient referral, appointment, clinic and reception administration.
- To ensure telephone queries are responded to in a timely manner and at all times deliver a courteous, friendly and efficient service.
- To ensure that reception and clinic preparation services are provided in a consistent manner with the highest standard of customer care, remembering that Liver outpatients will often be the first contact that patients and relatives have with both Liver services and the Hospital.
- To exercise good organisational and team working skills but also work alone in preparing and managing designated clinics.
- To ensure that data input in the hospital IT systems - PIMS and other software - as required, meets the Trust standards of data quality, detail, accuracy and timeliness. This can be complex; will require knowledge of the 18-week pathway and the ability to make some judgments based on previous patient activity.
- To prioritise own workload to ensure all patients’ notes are requested/located in a timely fashion according to agreed protocols and that each clinic is properly prepared to ensure clinical providers can make informed treatment decisions. This will involve lifting notes frequently throughout the day and you may be required to push a trolley filled with medical notes around the hospital campus.
- Supporting and completing the Liver Outpatient service audits. For example of waiting times, DNAs, Patient satisfaction surveys, hospital cancelled appointments etc.
- To ensure that patient records are properly maintained in a complete, orderly and accurate state, thus preventing the loss or misplacement of vital patient information and ensuring their suitability for use by clinical providers at all times.
- To liaise with patients via telephone calls, letters or through their visits to the department ensuring that they are offered choice in their appointment date and time.
- To book and record orders for interpreters as required.
- To provide non-clinical advice, information or guidance to patients, relatives or carers.
- To change appointments using the correct procedure on the patient administration system. To take the necessary action to fill slots created by cancellations, escalating if necessary.
- To be aware of individual consultant guidelines with regard to overbooking of clinics and ensure these are adhered to in order to minimise the disruption to clinics.
- To ensure that patients requiring follow-up outpatient appointments have these arranged within agreed timescales.
- To follow and operate the DNA policy for patients who fail to attend appointments.

At Kings College Hospital NHS Foundation Trust, you will be working towards a Business Administration Level 3 apprenticeship over the course of 18 months.- Requirements and Prospectus**Desired Skills**
- Proficient in Microsoft packages - Organised - Professional

**Personal qualities**
- Teamwork
- Friendly
- Committed

**Qualifications required**

No qualifications required

**Future prospects**

There are many opportunities for progression and development.

**Training to be delivered**

Business Administrator Apprenticeship L3 including Functional Skills in Maths and English
- About the EmployerKing’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of £1 billion, 1.5 million patient contacts a year and more than 14,500 staff based across 5 main sites in South East London and Kent. The Trust provides a full range of local hospital services across its different sites, and specialist services including King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and Princess Royal University Hospital (PRUH) site in Bromley.

The Trust recently launched our Strategy ‘Strong Roots Global Reach’ which sets out our strategic priorities from 2021-2026.

**Employer**

King's College Hospital NHS Foundation Trust - Denmark Hill - London

Visit employer website
- **Address**

Kings College Hospital NHS Foundation Trust

Greater London

London

SE5 9RS

The map below displays the employer’s location, please check travel times before applying.

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