Front of House Coordinator

2 weeks ago


Edinburgh, United Kingdom ISS Facility Services Full time

**FOH Coordinator**

**Edinburgh**

Competitive salary with excellent benefits - please contact the recruitment team for this information. Although we don’t advertise our salaries, you won’t be disappointed

Within the position of FOH Coordinator you will be working as part of the workplace experience team, curating a workplace environment that increases well-being, productivity and enhances company culture that our end users want to be a part of.

You will be actively seeking opportunities to improve onsite service experience and deploy new initiatives in line with our global strategy.

**Key Responsibilities**_**_
- Own the touchpoint journey and user centric concepts
- Establish good working relationships with the customers in order to be recognised as the natural go to person and a trusted partner to deliver on our value proposition
- Raise helpdesk tickets where necessary for FOH tasks, (work in collaboration with all teams and close tasks where possible)
- Undertake site audits and actively seek ways to improve the service provision.
- Ensure all FOH KPI’s are met
- Ensure training for site SOP’s and Dawn raids is completed and reviewed regularly
- To focus on curated experience and drive the agenda for our end users and customer
- To show responsibility for personal health and safety, and that of others in the conduct of the job in line with our Support Services and Legal requirement
- To work as part of the team within the ISS Workplace Team and ensure a seamless and effective delivery of all services lines
- To deliver 5* star service in line with the client’s expectations

**Professional and personal competencies/qualifications**_**_
- Relevant corporate/hospitality/customer service experience
- Ideally have experience working with systems (e.g. MS Office)
- High degree of accuracy
- Excellent communication skills
- Good time management
- Excellent customer service skills
- Ability to work on own initiative and as part of a team
- Motivated, committed and flexible
- Health & Safety understanding

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

**If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739**

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: One location

Reference ID: 104285


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