Front of House Administrator

2 months ago


Edinburgh, United Kingdom Edinburgh Hearing Practice Full time

We are looking for an experienced front of house administrator with a mature outlook, who can deliver exceptional levels of care to our valued patients.

As an integral member of the team you would be the first point of contact for our business

You would be required to organise and streamline our independent hearing healthcare practice’s functions and accurately perform administrative tasks. As such you should be comfortable to multitask and be able to prioritise your workload.

If you enjoy combining exceptional communication skills while performing “behind the scenes” tasks, we would love to meet you.

**Responsibilities**
- Welcoming patients to the practice
- Schedule and coordinate appointments
- Answer customer calls
- Answer patients’ queries and ensure quality customer service
- Update and maintain patients’ health records
- Manage receivable and payable accounts and maintain financial records
- Use software to support all transactions
- Ensure the practice is tidy and presentable, with all necessary stationary, material and customer refreshments
- Receive and sort daily mail and deliveries
- Manage stock arriving at practice and accurately log into our system
- Update calendars and schedule meetings
- Perform other clerical receptionist duties such as filing and scanning

**Requirements**:

- Proven work experience as a Receptionist or Front of house representative
- Proficiency in Microsoft Office 365
- Hands on experience with office equipment (e.g. PCs, printers etc)
- Professional attitude and appearance
- High level of accuracy
- Solid written and verbal communication
- Ability to handle sensitive information confidentially.
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time management skills

Part-time hours: 18 hours per week

Thursday, Friday 8,45-5,15 Alternate Saturdays 9.00-1.00

**Job Types**: Part-time, Permanent

**Salary**: £10- £12.00 per hour

COVID-19 considerations:
We have updated all of our protocols to ensure a covid safe working environment for our team and customers..

**Job Types**: Part-time, Permanent
Part-time hours: 18 per week

**Salary**: £11.00-£12.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Work Location: One location


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